MASSIMILIANO LAGANÀ
Cork
Summary
Dynamic Restaurant Manager with a successful record in boosting operational efficiency and customer satisfaction. By implementing strategic business plans and robust HR policies, achieved significant cost reduction and enhanced team performance, contributing to industry accolades.
Overview
8
8
years of professional experience
Work History
General manager
Frawley Hospitality Group
Limerick
04.2025 - Current
- Oversaw all aspects of daily operations, ensuring smooth running of the organization.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Established successful partnerships with other companies for mutual growth.
- Improved staff retention with robust HR policies and procedures.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Increased overall operational efficiency by implementing new management strategies achieving a significant turnover increment.
Assistant General Manager
Winestore(Frawley Hospitality Group)
Limerick
06.2024 - 04.2025
- Ensured compliance with health and safety standards for a safe workplace.
- Facilitated financial reporting, created transparency in business transactions.
- Collaborated with departments to align company vision and financial goals.
Student
LSE London
03.2023 - 06.2024
- Currently studying
Restaurant Manager/F&B Assistant Director
Palm Heights
George Town
06.2021 - 03.2023
- Worked with other professionals relentlessly on projects and long term vision that brought the resort to be mentioned on Forbes, Vogue and other media leaders of the industry.
- Minimized loss and misuse of equipment through proper supervision and staff training
- Monitored service periods and realigned team positions to provide optimal coverage to meet customer demands
- Led large FOH team to proactively liaise with kitchen staff by building one cohesive unit to deliver for customers
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
Assistant Restaurant Manager
Park Plaza Waterloo
London
09.2019 - 10.2020
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Ensured compliance with health and safety regulations during service hours.
- Supported Restaurant Manager to implement health and safety policies across business reducing the incidence of on-the-job accidents
- Oversaw customer service initiatives to enhance guest satisfaction levels.
Assistant Restaurant Manager
Fratelli La Bufala
London
03.2018 - 08.2019
- Regularly entrusted with the overall management of the restaurant in GM's absence
- Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives
- Ensured compliance with health and safety regulations during service hours
- Estimated supply requirements based on historical needs and projected business levels
Education
Economics and Management
LSE University of London
03-2023
Higher National Diploma -
High School
Naples, NA01-2007
Skills
- Operations management
- Restaurant marketing
- Workflow optimization
- Supervisory skills
- Sales performance monitoring
- Labour and food cost control
- Sanitation guidelines
- HR and recruitment
- Shift scheduling
- P&L oversight
Custom
Piano
Personal Information
Date of Birth: 24/06/1988
Timeline
General manager
Frawley Hospitality Group
04.2025 - Current
Assistant General Manager
Winestore(Frawley Hospitality Group)
06.2024 - 04.2025
Student
LSE London
03.2023 - 06.2024
Restaurant Manager/F&B Assistant Director
Palm Heights
06.2021 - 03.2023
Assistant Restaurant Manager
Park Plaza Waterloo
09.2019 - 10.2020
Assistant Restaurant Manager
Fratelli La Bufala
03.2018 - 08.2019
Economics and Management
LSE University of London
Higher National Diploma -
High School