Mason Scallan
Celbridge
Summary
I am a passionate and driven individual with a goal to seek out new knowledge and experiences. I have years of experience in team based, interpersonal roles that has led me to being a productive and confident worker with an unwavering commitment to completing the task at hand. I am a recent graduate, with a 2:1, in MA Comparative Criminology and Criminal Justice from Maynooth University, and have completed an undergraduate study in the same field. I have a huge interest and passion for criminal justice and would, at some stage, have a desire to take on a PhD in this field. Furthermore, I have an unwavering passion for my own continuous learning and developement as I view it as one of the greatest doors to opportunity that is available.
Overview
9
9
years of professional experience
Work History
E-Commerce Team Leader
Vision Ireland (Formerly NCBI)
Dublin
02.2023 - Current
- Updated website content to ensure accuracy of product information.
- Coordinated shipping logistics for online orders.
- Developed new e-commerce strategies to optimize sales performance.
- Analyzed customer data to identify trends in buying behavior.
- Troubleshoot operational and technical issues that arise during online transactions.
- Researched industry trends, competitors' activities, and customer feedback.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Designed and delivered team workshops.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
Senior Customer Service Associate
Boots
Dublin
12.2015 - 09.2023
- Trusted with responsibilities such as coordinating others and launching new in-store projects, such as the Boots online medicine service, the only team/project of its kind in the country.
- Utilized a variety of software applications to respond quickly to customer queries.
- Collaborated with management teams to develop strategies for improving customer service processes.
- Monitored incoming calls and emails from customers, responding promptly and professionally.
- Implemented new procedures based on changes in company policies or regulations.
- Coaching and development of new team members.
Volunteer
Vision Ireland (Formerly NCBI)
Dublin
- Provided assistance to staff in the daily operations of the organization.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Coordinated logistics for special events, such as 'Pop-up Shops' or workshops.
- Collaborated with other volunteers to create a positive work environment.
- Helped with prep, set up, and breakdown of community and public events.
Education
Master of Arts - Comparative Criminology And Criminal Justice
Maynooth University
Maynooth, Kildare03.2023
Bachelor of Arts - Criminology And Psyhology
Maynooth University
Maynooth, Kildare09.2021
TEFL Diploma (Level 5) - English Teaching
The TEFL Academy
Dublin05-2024
Skills
- Conflict Resolution
- Interdepartmental Communication
- Interpersonal Communication
- Discussion Facilitation
- Microsoft Suite Competence
- Academic/Formal Writing
- Public Speaking and/or Presentation
- Academic/Quantitative/Qualitative Research
- Group and Individual Instruction
- Research and Analysis
- Attention to Detail
- Self-Motivated
- Critical Thinking
- Supervision and leadership
Publications
Scallan, M. 2023. Challenging The ‘Ideal’ A Content Analysis of the Representation of Female Abuse Victims in Irish Newspapers. Dublin University Journal Of Criminology, 3, 60-76.
Timeline
E-Commerce Team Leader
Vision Ireland (Formerly NCBI)
02.2023 - Current
Senior Customer Service Associate
Boots
12.2015 - 09.2023
Volunteer
Vision Ireland (Formerly NCBI)
Master of Arts - Comparative Criminology And Criminal Justice
Maynooth University
Bachelor of Arts - Criminology And Psyhology
Maynooth University
TEFL Diploma (Level 5) - English Teaching
The TEFL Academy
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