Marylynn Moreno
Laredo
Summary
Knowledgeable LSP with a solid foundation in sales and customer relationship management. Demonstrated ability to drive sales growth and enhance client satisfaction through personalized service. Proficient in persuasive communication and problem-solving skills, consistently meeting and exceeding sales targets. Experience in customer relationship management and sales strategies crucial for success in the insurance industry. Utilizes persuasive communication and strategic planning to drive sales growth and client retention. Track record of building strong client relationships and consistently achieving targets through personalized service and effective problem-solving. Professional data management specialist with a strong background in accurate data entry, database management, and information integrity. Skills in collaboration, adapting to changing needs, and ensuring reliable results are well-known. Attention to detail, efficient time management, and strong organizational skills. Tech-savvy innovator with hands-on experience in emerging technologies. Passion for continuous improvement, identifying opportunities for technological enhancements, and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Sales Producer
Allstate Insurance Lana Mohamed Agency
11.2024 - Current
- Enhanced client retention rates with timely follow-ups and personalized attention to individual concerns.
- Developed new business opportunities through networking events, community involvement, and referrals.
- Negotiated favorable terms with underwriters on behalf of clients, effectively balancing risk mitigation with cost considerations.
- Coordinated regular client appreciation events as a means of fostering loyalty and strengthening relationships over time.
Licensed Property and Casualty
Allstate Insurance Nichole Schaffer Agency
06.2024 - 11.2024
- Participated in ongoing professional development initiatives, including seminars, workshops, and certification programs related to property and casualty insurance.
- Leveraged advanced technology tools to streamline administrative tasks such as data entry, document management, and appointment scheduling.
- Actively participated in community events as a representative of the agency, fostering goodwill among local residents/businesses while generating leads for new business opportunities.
- Spearheaded cross-selling initiatives within the agency, promoting complementary products such as life or health insurance policies alongside property/casualty offerings.
Licensed Insurance Sales Producer
Allstate Insurance Araceli Ramos Agency
11.2022 - 06.2024
- Managed a diverse portfolio of accounts, delivering personalized attention to each client while juggling multiple priorities effectively.
- Boosted company revenue by identifying and pursuing new business opportunities in the insurance market.
- Nurtured partnerships with industry professionals, fostering mutually beneficial referral networks that drove new business growth.
- Expanded clientele base through targeted marketing campaigns and networking events, increasing brand visibility in the market.
- Assisted in training new hires, sharing industry knowledge and best practices to accelerate their learning curve and enable seamless integration into the team.
- Educated customers on various insurance products, empowering them to make informed decisions regarding their policies.
- Participated in ongoing professional development opportunities such as workshops, seminars, and conferences to enhance skills and stay current with industry developments.
- Developed strong relationships with clients, ensuring trust and loyalty for long-term business engagements.
Service Specialist
Allstate Insurance Jorge A Monsivais Agency
08.2022 - 11.2022
- Identified issues by conducting thorough analysis of customer feedback and concerns.
- Developed training materials to enhance staff knowledge of products and services.
- Supported team efforts by sharing insights on customer preferences and trends.
- Facilitated product demonstrations to enhance customer understanding and engagement.
Former Laborer
Yusen Logistics Lao Co.,Ltd
10.2021 - 11.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Customer Service Representative
Allstate Insurance Jorge A Monsivais Agency
06.2020 - 10.2021
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Conducted follow-up calls, fostering client relationships and answering questions.
- Handled customer inquiries to create positive interactions and build rapport.
- Increased sales opportunities with personalized product recommendations.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
Electronics Technician
Target
08.2017 - 03.2021
- Collaborated with engineering teams to address complex technical challenges.
- Performed routine maintenance for equipment to ensure optimal performance.
- Generated reports for management to summarize repair activities and outcomes.
- Conducted tests for electronic components to verify adherence to quality standards.
Food Server
Sushi Madre
11.2019 - 12.2019
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Customer Service Representative
convergys
01.2013 - 08.2017
- I worked in to different departments one that had to deal with cable and the other that had to deal with mobile devises
- One of the companies I worked for in the call center was Comcast and I would help my customers with the cable boxes to see what was wrong with them and if need a tech to go out to there house
- The second job in the call center was AT&T mobiles and I would explain the bill to the customer and tell them why it to was so high and to see what we could do to help them fix there bill
- And also some sales in both parts
- Patients, program settings, mobile & cable technical, bill reading to my customers
- Different programs at once, technical support, people skills on the phone and off
Data Entry Clerk
Grupo Logistics
04.2014 - 01.2015
- I put in the orders that come in from ups in out trucks and make sure that they are shipped the right way on to the other loading trucks at the time needed
- Make sure the weight of the boxes is correct and make sure that the are done by the set time
- Iv got more experience in working with different programs and entering the data differently and learned how to work in harsh environment in this case really hot weather in the warehouse
- Computer programs, organization, fast past
Cashier
Ross Dress For Less
01.2014 - 05.2014
- I help clean up the store when there are no customers in the lines
- When there are customers I help them check out and make sure they had a nice time at the store
- I have been able to work with more money then I have in the past I am really good at it and I do like the fact that I got to learn how to work a cashier
- Computer programs ,organizing , good customer services, leadership
Sales Associate
Victoris Secret
12.2011 - 01.2012
- Sale a good amount of merchandise and make sure the customers were doing good in there shopping experience
- Sales exp, good people skills
Education
Nursing RN -
Laredo Community College
Laredo, TXHigh School Diploma -
United South High School
Laredo, TX05-2011
Skills
- Computer skills
- Programming
- Client relationship management
- Client service
- Insurance product expertise
- New agent training
- Teamwork and collaboration
- Problem-solving
- Organizing
- Insurance sales expertise
- Team training and development
- Customer retention
Certification
- Property and Casualty License - Texas Department of Insurance.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Licensed Sales Producer
Allstate Insurance Lana Mohamed Agency
11.2024 - Current
Licensed Property and Casualty
Allstate Insurance Nichole Schaffer Agency
06.2024 - 11.2024
Licensed Insurance Sales Producer
Allstate Insurance Araceli Ramos Agency
11.2022 - 06.2024
Service Specialist
Allstate Insurance Jorge A Monsivais Agency
08.2022 - 11.2022
Former Laborer
Yusen Logistics Lao Co.,Ltd
10.2021 - 11.2021
Customer Service Representative
Allstate Insurance Jorge A Monsivais Agency
06.2020 - 10.2021
Food Server
Sushi Madre
11.2019 - 12.2019
Electronics Technician
Target
08.2017 - 03.2021
Data Entry Clerk
Grupo Logistics
04.2014 - 01.2015
Cashier
Ross Dress For Less
01.2014 - 05.2014
Customer Service Representative
convergys
01.2013 - 08.2017
Sales Associate
Victoris Secret
12.2011 - 01.2012
- Property and Casualty License - Texas Department of Insurance.
Nursing RN -
Laredo Community College
High School Diploma -
United South High School
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