MARY SOGBESAN
Kildare
Summary
Human Resources Assistant with passion for performing support duties and process work within HR department. Skilled at multitasking, handling appointments, organizing and preparing reports and logs. Follows procedures and applies HR knowledge to accomplish tasks and duties. Efficient Human Resources Assistant performs variety of clerical and technical support services for HR department. Supports pre-employment, staffing and on-boarding processes and troubleshoots issues to meet company needs. Exhibits high level of discretion to handle sensitive and confidential information. Hardworking and reliable operation manager with strong ability in Hospitality Management. Highly organized, proactive and punctual with team-oriented mentality.
Overview
5
5
years of professional experience
Work History
Human Resource Assistant
Maldron Hotel
2021.09 - Current
- Enforcing teamwork and problem-solving skills
- Consistent, trustworthy, self-motivated, and reliable
- Strategized long-term business needs by gathering guest relations feedback for process improvements
- Interviewed, hired, and trained staff on best bar practices, maintaining highly efficient service teams
- Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
Customer Service Advisor
Ikea
2021.06 - 2021.09
- Providing information about the product or service, customer focus, and reliable
- Responding to customer's complaints in a professional manner to identify an adequate solution
- Handling complaints to building strategies for improving the overall customer service experience
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
- Oversaw training and mentoring of new team members, promoting productivity and quality service.
Meeting & Events Coordinator
The Westbury Hotel
2019.11 - 2020.03
- The Doyle Collection)
- Greeting and welcoming guests while delivering a great service that promotes customer satisfaction
- Supported front-line sales teams with well-coordinated administrative operations
- Allocated teams, materials, and calendar space for individual projects
- Customized promotional strategies to meet the needs of different clients, products, and services.
Floor manager
Park Plaza Westminster
London
2019.01 - 2019.07
- Communicating and coordinating daily operations, teamwork, and motivating others
- Maintained advanced knowledge to impart learnings to team members for improved customer service
- Actioned and resolved guest feedback to boost service quality
- Handled guest complaints to protect brand reputation
- Improved team performance by conducting reviews and KPI data analysis
- Coached restaurant team to drive profits and maximize covers.
Education
B.Sc - Hospitality Management
Technology University Dublin
05.2022
Advanced Certificate: Office Administration -
01.2017
Skills
- Exceptional customer service skills
- Microsoft and excel skills
- Human Resources Standards
- Leadership and problem-solving skills, crisis communication for HR
- Goal driven, passionate and creativity.
- Ability to work in a team, organized, and self-motivated.
- Strong interpersonal and delegation skills
- Hiring and Retention
- Employee Interviews
- Recruitment Oversight
- Onboarding and Training
- Verbal and Written Communication
Timeline
Human Resource Assistant
Maldron Hotel
2021.09 - Current
Customer Service Advisor
Ikea
2021.06 - 2021.09
Meeting & Events Coordinator
The Westbury Hotel
2019.11 - 2020.03
Floor manager
Park Plaza Westminster
2019.01 - 2019.07
B.Sc - Hospitality Management
Technology University Dublin
Advanced Certificate: Office Administration -
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