Mary O'Sullivan
The Lott, Leitrim Middle Moyvane Listowel
Summary
Offers well-developed skills in organization, time management and relationship-building.
Calm in crises with skills to reassure owners and provide urgent care.
Committed to working individually or as part of a team.
Hard working Organized and dependable, successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Veterinary Receptionist/Medical Assistant
Atlantic Pet Care
Tralee, Co. Kerry
06.2013 - 08.2018
- Greeted clients and their pets upon arrival at the clinic.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Filed medical records in an organized manner for easy access when needed.
- Processed payments from clients including cash, credit cards, and checks.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Ordered office supplies as needed and maintained a clean reception area.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Administrative Assistant
Mobility Technology LTD
Listowel, Co. Kerry
11.2012 - 05.2013
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Receptionist
Pallas Foods
Newcastlewest, C
02.2012 - 09.2012
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Receptionist
Medibank Health Solutions Surry Hills/Botany Sydney
Sydney , Australia
06.2007 - 06.2011
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- High-quality reception/telephone service with a strong client focus.
- Liaise with Dr. To ensure client requirements are met.
- Process medical reports and update records.
- Listen to clients' concerns, Liaise with the appropriate staff to develop client solutions.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
FETAC LV5 Veterinary Assistant - Veterinarian Assisting
Tralee Community College
Clash Tralee Co. Kerry05-2014
Administrative Studies - Business Administration
Randwick Tafe Sydney NSW Australia
TAFE Sydney Australia06-2011
Higher School Certificate -
St Joseph Secondary School
Castleisland Co. Kerry06-1997
Skills
- Confidentiality
- Telephone management
- Reception Area Maintenance
- Relationship Building
- Payment Processing
- Cash Handling
- Client Relations
- Billing and Invoicing
- Customer interaction
- Attention to Detail
- Appointment Scheduling
Affiliations
- Hard working,
- Reliable and confident,
- Capable of productive team work or working individually and unsupervised
- Very well organized
- Quick and eger to learn and develop
- Excellent time keeper
Hobbies and interest, Walking, Jogging, travelling and going to the cinema, Meeting new people.
Timeline
Veterinary Receptionist/Medical Assistant
Atlantic Pet Care
06.2013 - 08.2018
Administrative Assistant
Mobility Technology LTD
11.2012 - 05.2013
Receptionist
Pallas Foods
02.2012 - 09.2012
Receptionist
Medibank Health Solutions Surry Hills/Botany Sydney
06.2007 - 06.2011
FETAC LV5 Veterinary Assistant - Veterinarian Assisting
Tralee Community College
Administrative Studies - Business Administration
Randwick Tafe Sydney NSW Australia
Higher School Certificate -
St Joseph Secondary School
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