mary Greene
Cebridge,KE
Summary
Seasoned Administrator with strengths in office management and workflow optimisation. Manages daily administrative tasks to ensure operational efficiency and support team productivity. Implements effective filing systems and communication strategies to enhance information accessibility.
Overview
23
23
years of professional experience
Work History
Administrator
R.P.C.H
Dublin, Ireland
04.1998 - 11.2020
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
- Managed client communications by answering phones and corresponding through email.
- Supported managers with proactive, efficient clerical support to maintain smooth-running operations.
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
- Set up new files and assigned tracking numbers.
- Organised and archived company documents, both physical and digital, ensuring confidentiality and data protection compliance.
- Scheduled appointments and maintained master calendar.
Administration Clerk
Pyrogard
Dublin
01.2015 - 07.2019
- Answered telephone calls to offer information, direct callers and take messages.
- Handled photocopying documents, updating files and faxing communications for staff.
- Managed client communications by answering phones and corresponding through email.
- Provided customer service by addressing queries and offering assistance to visitors.
- Received, routed and distributed incoming mail and parcels.
- Analysed data for accuracy before inputting into system.
- Processed invoices, expense reports, and payments to support financial administration tasks.
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
Justyne Flowers
Administration payroll
Dublin, Ireland
11.2004 - 01.2009
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Handled customer concerns and escalated major issues to supervisor.
- Picked up additional tasks to aid team success.
- Actively listened to customers to fully understand requests and address concerns.
- Prepared range of written communications, documents and reports.
Administrative Officer
Total Fitness Gym
Dublin
07.2003 - 02.2004
- Managed daily office operations, maintaining efficient workflow and meeting administrative deadlines.
- Handled daily office activities, including data entry and database auditing, maintaining smooth operations.
- Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires.
- Maintained organised and updated file systems for easy staff use.
Administration Clerk
Ocean and General
Dublin
01.2002 - 01.2003
- Answered telephone calls to offer information, direct callers and take messages.
- Handled photocopying documents, updating files and faxing communications for staff.
- Managed daily office operations and administrative support for the department to maintain efficiency.
- Provided customer service by addressing queries and offering assistance to visitors.
- Processed invoices, expense reports, and payments to support financial administration tasks.
Wages , light accounts , purchase department
Mercury Engineering
Dublin
11.2000 - 11.2001
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Picked up additional tasks to aid team success.
- Prepared range of written communications, documents and reports.
Education
Certificate of Higher Education -
St Tiernan
DublinSkills
Data processing, general administration duties ,
- Office administration
- Document management
- Data entry
- Client communication
- Financial processing
- Time management
- Customer service
- Problem solving
- Team collaboration
- Written communication
- Records management
- General office administration
- Written and verbal communication
- Reporting and documentation
- Record-keeping
- Maintaining office records
- Database administration
Phone Manner, works will with others
Timeline
Administration Clerk
Pyrogard
01.2015 - 07.2019
Justyne Flowers
Administration payroll
11.2004 - 01.2009
Administrative Officer
Total Fitness Gym
07.2003 - 02.2004
Administration Clerk
Ocean and General
01.2002 - 01.2003
Wages , light accounts , purchase department
Mercury Engineering
11.2000 - 11.2001
Administrator
R.P.C.H
04.1998 - 11.2020
Certificate of Higher Education -
St Tiernan