Worked in retail banking for 25 years. Experienced in cash management and teller operations, with a strong focus on transaction processing and discrepancies resolution. Proficient in deposit and withdrawal management, cheque processing, and funds transfers. Skilled in complaint management, serving as the first point of contact for customer issues and ensuring effective resolution through escalation procedures. Committed to continuous learning and digital transformation adaptation, with a keen understanding of consumer protection compliance.
Friendly and open communicator with well-developed interpersonal and active listening skills. Focuses on providing timely and useful responses to customer queries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels.