Mary Fakorede
Dublin,
Summary
Customer-focused administrator, successfully contributing to company profits by improving team efficiency and productivity.
Highly skilled at effective negotiations and upselling techniques while utilising excellent organisational skills to enhance efficiency.
Overview
8
8
years of professional experience
Work History
Client Support Administrator
Peter McVerry Trust
Dublin
07.2019 - Current
- Liaising with private property owners and local housing authorities on behalf of clients.
- Assisting service managers in developing comprehensive individualised support plans for each client according to their requirements.
- Tracking project performance on CRM software such as Salesforce and PASS, continuously analysing to make changes based on successes and failures.
- Working collaboratively with the staff team to provide day-to-day support for clients to access various services according to personalised needs.
- Liaising with the appropriate supports in accessing move-on accommodation for clients.
- Supporting clients by providing professional guidance when arranging property viewings.
- Coordinating with external providers to arrange expertise services, such as general contractors.
- Keeping clients updated on project processes, and reporting results and milestones regularly.
- Identifying health and safety issues, and promptly reporting concerns to team leaders.
Senior Brand Manager
Bj's Art of Success
London
07.2018 - 06.2019
- Promoted and enhanced the brand through various marketing techniques, including paid promotions on social media, word of mouth and email marketing, with the use of Google Analytics to increase sales volume.
- Monitored key performance indicators (KPIs) to measure the effectiveness of marketing initiatives.
- Initiated quarterly strategic planning meetings with clients to establish relationships, delivering high-value increases in quarterly agreements.
- Monitored expenses, and negotiated contracts to ensure cost-effectiveness in marketing initiatives.
- Recommended product changes to enhance customer interest and maximise sales.
- Planned, developed and led negotiation of key business partnerships to establish enterprise and align with objectives.
Office Administrative Assistant
St. Paul's Senior Primary School
Dublin
08.2015 - 07.2018
- Acted as a PA to two office staff, assisting with work matters, including writing reports and corresponding with clients.
- Managed general inbox enquiries by personally responding to emails or forwarding to relevant employees where required.
- Maintained confidentiality of sensitive information regarding student records and handled it with utmost discretion.
- Greeted visitors and handled inquiries in a professional and courteous manner.
- Collaborated with colleagues and departments to facilitate smooth communication and cooperation.
- Listened to oral instructions or correspondence and transcribed information, formatting documents to suit purposes.
Education
Bachelor of Arts (Honours) - Psychology
National College of Ireland
Dublin 2019
Quality and Qualifications Award - Applied Psychology
Ballsbridge College of Further Education
Dublin2015
Skills
- SEO, SEM, Google Analytics
- Survey Design, Data Collection, Data Analysis
- Microsoft: Word, Excel, Powerpoint, Outlook, Teams, Onenote, Windows, SharePoint
- Klaviyo, Mailchimp, Canva
- Salesforce, PASS
- Project Coordination
- Customer Needs Assessment
- Effective leader with a proven track record of a goal-oriented mindset
- Remarkable written and verbal communication with experience in copywriting
- Ability to effectively analyse and deconstruct complicated obstacles
- Experience in brand management and as a point of contact for brand marketing projects
- Resilient in calmly adopting the necessary determination required in any given circumstance
Accomplishments
- Research Methods
- Workplace psychology
- Assertive Engagement
- Social Psychology
- Applied Statistics
- Communications
- Word Processing
- Cyber Psychology
References
References available upon request.
Timeline
Client Support Administrator
Peter McVerry Trust
07.2019 - Current
Senior Brand Manager
Bj's Art of Success
07.2018 - 06.2019
Office Administrative Assistant
St. Paul's Senior Primary School
08.2015 - 07.2018
Bachelor of Arts (Honours) - Psychology
National College of Ireland
Quality and Qualifications Award - Applied Psychology
Ballsbridge College of Further Education
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<ul><li>Direct Care & Individualized Support: Developed tailored Support and Care Plans for residents, achieving a 95% satisfaction rate by fostering trust and empowering residents towards self-sufficiency</li><li>Crisis Management & Behavior Monitoring: Reduced incidents by 40% through active monitoring and de-escalation techniques, promoting a safer environment for both residents and staff</li><li>Educational Planning & Activity Participation: Organized and led workshops on life skills, rights, and empowerment, supporting young people's educational and recreational engagement</li><li>Budget Oversight & Financial Planning: Managed resident-specific budgets, including clothing and recreational needs, ensuring compliance with financial plans and accurate documentation</li><li>Supervisory Role & Team Collaboration: Actively participated in staff meetings and supervision, contributing to a cohesive and supportive team environment</li><li>Health, Safety & Compliance: Conducted regular assessments to ensure all support services met safety standards, addressing issues such as sanitation, fire safety, and access to health services</li></ul> at McVerry Trust<ul><li>Direct Care & Individualized Support: Developed tailored Support and Care Plans for residents, achieving a 95% satisfaction rate by fostering trust and empowering residents towards self-sufficiency</li><li>Crisis Management & Behavior Monitoring: Reduced incidents by 40% through active monitoring and de-escalation techniques, promoting a safer environment for both residents and staff</li><li>Educational Planning & Activity Participation: Organized and led workshops on life skills, rights, and empowerment, supporting young people's educational and recreational engagement</li><li>Budget Oversight & Financial Planning: Managed resident-specific budgets, including clothing and recreational needs, ensuring compliance with financial plans and accurate documentation</li><li>Supervisory Role & Team Collaboration: Actively participated in staff meetings and supervision, contributing to a cohesive and supportive team environment</li><li>Health, Safety & Compliance: Conducted regular assessments to ensure all support services met safety standards, addressing issues such as sanitation, fire safety, and access to health services</li></ul> at McVerry Trust