Mary Barrett

• Oversee onboarding process, providing coaching and mentoring support to new team members.
• Facilitate progress tracking by preparing detailed, accurate productivity reports.
• Enable efficient and effective business procedures, serving as liaison between staff and senior management.
• Maximise engagement and morale by developing and maintaining effective staff relationships.
• Provide leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Professionally handle difficult customer complaints and objections to maintain first-class customer service standards.
• Recruited, trained and developed 6 team members.
• Reached high-quality standards through audits and testing.
• Fostered positive employee relationships through communication, training, and coaching.
• Analysed Key Performance Indicator (KPI) data to identify trends and achieve team goals.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Managed teams by overseeing hiring, training, and professional growth of employees.
• Offered friendly, efficient customer service and handled challenging situations with ease.

Acting as a member of the Ireland Centre of Excellence to ensure high quality of information on clients and consistency with internal policies and procedures, as well as satisfaction of local regulatory requirements in jurisdictions covered by Global Due Diligence team.
Collection of Know Your Client documentation, documents review, client risk scoring as per internal tools and procedures, drafting client Anti Money Laundering risk assessment report for ongoing remediation/refresh of existing clients.
Updating of internal systems and databases with the most current AML/KYC client information.
Escalation of high risk records to the Global Due Diligence or AML Compliance as appropriate, and obtain sign-off as per established policies and procedures.
Tracking and reporting on file progress including percentage completed, sign off status, pending responses, and action plan to obtain necessary information.
Provision of proactive support to internal stakeholders and client facing staff on KYC/AML queries on client under review. Leveraging of and sharing of feedback with other colleagues and the hub, responding to day to day questions as they relate to client review efforts for high, medium & low risk clients.

Implementation of special projects and initiatives as assigned by the team lead/Manager.

• Development of and maintenance of detailed troubleshooting guide and knowledge base for use by other service desk staff and field service staff
• Consistently providing exceptional service and attention to customers and stakeholders
• Maintenance of industry knowledge through continuing education, training and monitoring of industry publications
• Protection of company brand and improved customer satisfaction by finding creative solutions to issues

Investor Remediation & Ongoing monitoring team.

Main responsibilities included the following:

• Assessment of investor remediation accounts
• Adherence to Anti Money Laundering department procedures and guidelines in line with legislation, guidelines and company policy
• Providing reporting to management & other stakeholders
• Maintenance and update of procedures and departmental control documents
• Responding to internal as well as client enquiries and requests
• Support with the processing of investor connected activity and adherence to GDPR legislation and company procedure
• In addition to my day to day duties I have gained further exposure and training on the following aspects of Transfer Agency:
• In depth knowledge of additional Transfer Agency systems, particularly iFast and AWD
• Knowledge and experience of working with NSCC, Brockercheck, EMX and Mytreasury platforms
• Very strong knowledge of current Anti Money Laundering directives & guidelines
• Capability of working with all levels within the organisation
• The ability to alter priorities based on the workday's requirements and varied decision-making scenarios
• Excellent interpersonal skills to develop working relationships with colleagues, clients, and all other parties
• Acted with minimal direction in self-directed capacities to resolve issues and implement strategies
• Generated status reports detailing key information, produced documentation and developed presentations
• Trained newly hired employees by explaining job responsibilities and overseeing task prioritization
• Assisted AVPs & VPs with special projects, volunteering to take on ad hoc projects

Investor Onboarding team

Main responsibilities included the following:

• Review of investor Anti Money Laundering documentation relating to account opening and trigger events
• These investor types often included complex structures Adherence to SLA terms for account opening turnaround times was a core strength
• Capability of discussion of fund governing documents internally and with clients
• Training of colleagues in a core registration module for bank settlement instructions
• Providing periodic reports and feedback to senior management
• Responsiblility for maintenance and update of procedures and controls including: processing of subscriptions, redemptions & performance of anti-money laundering checks
• Responding to investor and auditor related enquiries
• In addition to day to day duties the gaining of further exposure and training in the following aspects of Transfer Agency:
• Knowledge and experience of working on Trailer fees, CDSC and distributions
• Strong knowledge of Anti Money Laundering directives
• Delivered high level of service to clients to both maintain and extend relationships for future business opportunities

Transfer Agency team (End to End processing)

Main responsibilities included the following:

• Acting as the initial point of contact for new investors & Fund Managers providing compliance support for queries on new accounts, trades & reporting
• Acting as as mentor within the dealing team for queries on Anti Money Laundering
• Ensuring that dealing instructions received by telephone, fax & Swift messaging complied with procedural & compliance guidelines and also met strict deadlines
• Supervision of all daily and monthly reporting and liaising with Fund Managers to advise them of new investments was crucial, including particularly sensitive cash clients
• Setting up of new client accounts and ensure all the necessary Anti Money Laundering Documentation is completed and signed off by Compliance team
• User Acceptance Testing for rollout of updated MFTA functions and for client requested reporting
• Acting as Transfer Agency resource for many fund take on and liquidation projects
• This involved leading several project meetings, providing required updates according to project timeline and write up of closing report
• Liaising with a number of internal Departments on a regular basis to provide AML statistics for reporting
• Collation & checking of trade statistics for Trustees & Finance teams
• Tested Multifonds and Ntas features to determine proper functionality and operational ability
• Documented office procedures and processes into department manuals for use by all administrative personnel