Marwa Ahmed
Dublin,Ireland
Summary
- Driven individual seeking dynamic roles to apply comprehensive knowledge and encourage continuous growth
- Skilled healthcare professional adept at accurately identifying and addressing multifaceted issues
- rapid learner and continually seek excellence
- Reliable professional skilled in communication and problem-solving, with a focus on effective task management and prioritization. Demonstrated ability to support team collaboration and achieve positive results. Dedicated to improving organizational efficiency and outcomes.
Overview
21
21
years of professional experience
2015
2015
years of post-secondary education
Work history
Senior Quality & Support Officer
Operation - Allianz Partners
Dublin, Dublin
2019.09 - Current
- Conducted retrospective audits of paid claims to identify overpayments and ensure compliance with regulatory standards.
- Managed processing of complex high-cost claims and resolved escalated cases efficiently.
- Mentored and coached junior staff on policies, processes, and best practices to enhance team capabilities.
- Conducted trend analysis to identify errors and recommend corrective action plans to management.
- Facilitate collaboration with claims management to enhance technical efficiency.
- Claims Department Employee excellence Awardee - June 2025
- Allianz Engagement Team Champion - 2024 : Actively design and facilitate team-building activities and social events, fostering an inclusive and supportive environment. Collaborate with leadership to identify and address team needs, ensuring a positive and cohesive workplace culture.
International Health Claims officer - IGO/NGO
Operation - Allianz Partners
Dublin, Dublin
2019.08 - 2023.09
- Communicated efficiently with all parties involved, leading to streamlined operations.
- Assisted customers throughout the claims process for their peace of mind and understanding.
- Maintained up-to-date knowledge of insurance regulations to uphold industry standards.
- Streamlined claim procedures with enhanced attention to detail.
- Minimized fraud risk through comprehensive assessment of each claim.
Customer Support Asociate/ Arabic,English languages
Accenture
Dublin, Co. Dublin
2018.09 - 2019.07
- Permanent Employee at Accenture Ireland. Working for Google/ Youtube Projects.
- Increased client retention rates through proactive issue resolution strategies.
- Provided timely feedback to management for continuous process improvement.
- Promoted a positive work environment through active team participation, boosting morale amongst colleagues.
- Planned and delivered cultural and informative workshops to enhance team awareness, foster inclusion, and support a diverse workplace environment.
Content Moderation Associate/ Hayes recruitment
Accenture
Dublin, Dublin
2018.02 - 2018.09
- Working at Accenture for Google
Dental Assistant
Meares Orthodontic Dental Surgery
Athlone , Westmeath
2016.03 - 2016.05
- Scheduled appointments efficiently, minimising waiting times for patients.
- Handled patient queries and concerns with empathy and professionalism.
- Provided preventative oral care advice to patients, promoting good dental health practices.
- Ensured clean and sterile environment for patients by adhering to infection control protocols.
- Maintained patient records under strict confidentiality rules to ensure privacy.
LECTURER
Athlone Institute of Technology
Athlonr, Westmeath
2015.09 - 2015.12
- Develop teaching materials and facilitating lectures along with demonstrating at dental lab.
- Setting assignments and exams.
- Assessing students work and progress.
- Supervising/ acting as personal tutor to number of student during lap work.
- Department of Health and Nursing.
Oral health promoter
Clonbrusk child care centre
Athlone, Ireland
2015.03 - 2015.03
- Implemented an oral health promotion training programme for pre-school children, fostering skill development through a simple message lasting a lifetime.
Dental Practitioner
University of science and technology faculty of dentistry
Khartoum, Sudan
2007.10 - 2008.06
- Facilitate learning for final year students across diverse clinical dental departments by providing expert guidance and support.
Dental Practitioner
Omdurman Military Teaching dental hospital
Khartoum
2006.10 - 2007.09
- Worked in all different clinical departments (examination, assessment and treatment of patient).
Internship
Omdurman military teaching dental hospital
Khartoum
2005.08 - 2006.09
- Worked in all different clinical departments (examination, assessment and treatment of patient).
Sales representative
Gardinia Landscaping and Gardening
Khartoum , Sudan
2005.03 - 2005.07
- Deliver impactful sales presentations face to face, fostering customer engagement and confidence.
- Drove sales initiatives to expand both new and existing markets.
- Facilitated exceptional customer service experiences, driving satisfaction and loyalty.
- Organise meetings with new and existing clients to strengthen business relationships.
- Developed comprehensive requests for estimates to streamline project initiation processes.
- Facilitated effective communication with management to ensure alignment on project objectives.
Education
Accredited Product dviser (APA) - Insurance
Insurance Institute Ireland
Sligo2020
POSTGRAD DIPLOMA - Clinical Education
National University Ireland
Galway, Ireland 2016.09 - 2017.06
Membership of faculty of dentistry - MFD
Royal College of Surgeons in Ireland
Dublin, Ireland2013
Specialist certificate - Health Promotion (Oral Health)
National university Ireland
Galway, Ireland 2010.09 - 2011.06
CLINICAL COURSE - Fixed Prosthodontics Clinical Dentistry Course
Dublin Dental University Hospital
Dublin, Ireland 2010.10 - 2010.12
Bachelor of Dental Surgery - DENTISTRY
University of science and technology faculty of dentistry
Khartoum, Sudan 2005.04 - 2005.04
Skills
- Customer-focused approach
- Record management
- GDPR compliance expertise
- Cultural awareness
- Decisive judgment
- efficient communication
- Employee training
- Event management
- administrative assistance
- Customer interaction
- Product analysis
- Skills development
- Language fluency
- Timetable management
- Employee training
Languages
Languages: English (Fluent) and Arabic (Native).
References
Available on request
HOBBIES & INTERESTS
Music, Travel: USA, Spain, Egypt, Hungry, Dubai., An active member in Scoil Choilme primary school Parent Association and NPC Ireland.
Other Relevant Information
ILETS Certificate, 7 overall band score, ECDL V5, English, Fluent, Arabic, Native, Full Clean Driving Licence
Personal Information
Title: BDS, MFD, DIPCE
Timeline
Senior Quality & Support Officer
Operation - Allianz Partners
2019.09 - Current
International Health Claims officer - IGO/NGO
Operation - Allianz Partners
2019.08 - 2023.09
Customer Support Asociate/ Arabic,English languages
Accenture
2018.09 - 2019.07
Content Moderation Associate/ Hayes recruitment
Accenture
2018.02 - 2018.09
POSTGRAD DIPLOMA - Clinical Education
National University Ireland
2016.09 - 2017.06
Dental Assistant
Meares Orthodontic Dental Surgery
2016.03 - 2016.05
LECTURER
Athlone Institute of Technology
2015.09 - 2015.12
Oral health promoter
Clonbrusk child care centre
2015.03 - 2015.03
CLINICAL COURSE - Fixed Prosthodontics Clinical Dentistry Course
Dublin Dental University Hospital
2010.10 - 2010.12
Specialist certificate - Health Promotion (Oral Health)
National university Ireland
2010.09 - 2011.06
Dental Practitioner
University of science and technology faculty of dentistry
2007.10 - 2008.06
Dental Practitioner
Omdurman Military Teaching dental hospital
2006.10 - 2007.09
Internship
Omdurman military teaching dental hospital
2005.08 - 2006.09
Bachelor of Dental Surgery - DENTISTRY
University of science and technology faculty of dentistry
2005.04 - 2005.04
Sales representative
Gardinia Landscaping and Gardening
2005.03 - 2005.07
Accredited Product dviser (APA) - Insurance
Insurance Institute Ireland
Membership of faculty of dentistry - MFD
Royal College of Surgeons in Ireland