Martins Lazdins
Dundalk,Louth
Summary
Accomplished Delivery Driver with extensive multi-drop experience for continued timely, accurate delivery processes. Working tirelessly to achieve 20+ deliveries to tight deadlines, upholding continued safe driving practices compliant with legal standards. Punctual and efficient Delivery Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Van Delivery Driver
Clare Distribution Services
Baldonnell, Dublin 22
08.2022 - Current
- Maintained clean, well-functioning vehicle through regular attention and care.
- Cleaned vehicle's interior and exterior to meet high presentation standards.
- Informed management of any changes, issues or delays in services, providing swift resolutions where possible.
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Provided a trusted service through accurate, timely grocery deliveries.
- Performed vehicle safety checks, identified issues and arranged prompt repair to minimise delivery disruptions.
- Carried heavy items to customers' desired location using best moving and handling practices.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Maintained ongoing communication with clients, promptly advising changes in schedule and delivery times to ensure satisfaction.
- Applied personal road knowledge and GPS application to set shortest routes.
- Carried out complex manoeuvres in busy, high pressure environments.
Driver / Yardman
Northgate Vehicle Hire
Blanchardstown, Dublin 15
08.2021 - 08.2022
- Completed on-time deliveries by choosing best and most efficient routes
- Served as a friendly, hardworking, and punctual employee
- Scheduled preventative maintenance and repairs when necessary
- Upheld the highest standards of honesty and integrity
- Maintained a clean and neat vehicle
- Worked to ensure a positive and hassle-free customer experience
- Remained knowledgeable about area events that could affect driving routes
- Remained focused and undistracted while driving
- Settled any customer disputes in a professional and pleasant manner
- Practiced safe driving skills at all times
- Complied with company safety and sanitary standards at all times.
Delivery Driver
Camile Thai
Blanchardstown Village, Dublin 15
06.2021 - 08.2021
- Completed on-time deliveries by choosing best and most efficient routes
- Operated with safety and skill to avoid accidents and delays
- Completed rush deliveries on tight timetables to satisfy customer needs
- Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times
- Adhered to all company guidelines and road regulations
- Completed delivery paperwork and daily logs in full
- Verified orders prior to completing deliveries to avoid customer complaints
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Customer Support Professional
Concentrix
Unit 2
04.2019 - 11.2019
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Managed total department call volume of 30 per day
- Facilitated inter-departmental communication to effectively provide customer support
- Provided top quality control and eliminated downtime to maximize revenue
- Investigated and resolved customer inquiries and complaints with empathy
- Updated customer orders from start to finish with accuracy and efficiency
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Maintained up-to-date knowledge of product and service changes
- Met all customer call guidelines including service levels, handle time and productivity.
Delivery Driver
Pizza Hut Delivery
Castleknock
05.2018 - 04.2019
- Submitted receipts and money received from deliveries at the end of each shift
- Contacted customers prior to delivery to confirm and coordinate delivery times
- Completed on-time deliveries by choosing the best and most efficient routes
- Completed all documentation neatly and accurately
- Interpreted maps and followed written and verbal directions
- Completed all necessary paperwork using neat and legible handwriting
- Communicated customer complaints, requests and feedback to company management
- Fostered positive working relationships with customers by responding to their questions and concerns.
Technical Support Specialist
ERS Computer Solutions
Blanchardstown Corporate Park
05.2017 - 05.2018
- Remained up-to-date on the latest technologies and solutions applicable to company products
- Conducted research to address customer concerns
- Managed call flow and responded to technical support needs of customers
- Identified and solved technical issues with a variety of diagnostic tools
- Resolved problems with malfunctioning products
- Demonstrated professionalism and courtesy with customers at all times
- Followed up with clients to ensure optimal customer satisfaction
- Provided base level IT support to non-technical personnel within the business
- Installed software, modified and repaired hardware and resolved technical issues
- Activated accounts for clients interested in new services
- Resolved customer issues in a clear, courteous and straightforward manner
- Performed application testing for new and current customers
- Created documentation for the current company applications to be used by customers.
Education
Higher Certificate in Science in Computer Systems Management -
Institute of Technology, Blanchardstown
01.2017 - 01.2018
Computer Programming - undefined
Rathmines College of Further Education
01.2016 - 04.2017
Computer and Network Maintenance - undefined
Colaiste Ide College of Further Education
01.2015 - 04.2016
undefined
Blakestown Community School
01.2011 - 04.2015
Skills
- Analytical and critical thinker
- Multi-drop deliveries
- Manual transmission driving
- Quick learner
- Skilled multi-tasker
- Strong client relations
- Safety-conscious
- Vehicle assessment
- Creative problem solver
- Exceptional communication skills
- Advanced planning
- Excellent customer service skills
Languages
English
Fluent
Latvian
Fluent
Certification
Full clean category B license.
Full clean category C license.
CPC card with all modules completed.
Tachograph.
References
References available upon request.
Personal Information
Date of birth: 06/19/98
Ready to relocate to Dublin
Timeline
Van Delivery Driver
Clare Distribution Services
08.2022 - Current
Driver / Yardman
Northgate Vehicle Hire
08.2021 - 08.2022
Delivery Driver
Camile Thai
06.2021 - 08.2021
Customer Support Professional
Concentrix
04.2019 - 11.2019
Delivery Driver
Pizza Hut Delivery
05.2018 - 04.2019
Technical Support Specialist
ERS Computer Solutions
05.2017 - 05.2018
Higher Certificate in Science in Computer Systems Management -
Institute of Technology, Blanchardstown
01.2017 - 01.2018
Computer Programming - undefined
Rathmines College of Further Education
01.2016 - 04.2017
Computer and Network Maintenance - undefined
Colaiste Ide College of Further Education
01.2015 - 04.2016
undefined
Blakestown Community School
01.2011 - 04.2015
Full clean category B license.
Full clean category C license.
CPC card with all modules completed.
Tachograph.
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