Martin Kraus
Kilworth,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Digiquarter Ltd
12.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Front End Supervisor /Membership Services Supervisor
Costco
10.2020 - 10.2022
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Managed a team of sales associates, providing ongoing support and guidance for their professional growth.
- Increased sales by implementing effective strategies and training team members on best practices.
Private Tutor
Jazyková Škola Slon
01.2018 - 12.2019
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Offered one-on-one and small group instruction to foster opportunities for flexible and differentiated learning.
- Developed individualized lesson plans tailored to each student''s unique learning needs and goals.
Constructions Site Foreman
Kraus Real S.R.O
10.2018 - 06.2019
- Operated machining equipment safely with team of operators.
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Supervised field crews to maximize quality and work efficiency.
- Supported timely project completion, assisting in demolition tasks as needed.
Telephone Operator
Brand Brothers S.R.O
08.2017 - 09.2018
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Communicating to external companies about issues and troubleshooting. Represented the external companies and conducted marketing research on their behalf.
Sales Associate
AMAX
07.2015 - 08.2015
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
Education
Associate of Arts - Computer Software And Media Applications
Střední Škola Uměleckomanažerská
Brno, Czech RepublicSkills
- Verbal and written communication
- Staff Management
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Documentation And Reporting
- Sales Conversion
Languages
Czech, English
Native language
Czech
Proficient
C2
English
Proficient
C2
Slovak
Proficient
C2
Polish
Advanced
C1
Serbian
Elementary
A2
Croatian
Elementary
A2
Certification
Fire warden Training
Manual Handling
First aid certification
Timeline
Manager
Digiquarter Ltd
12.2022 - Current
Front End Supervisor /Membership Services Supervisor
Costco
10.2020 - 10.2022
Constructions Site Foreman
Kraus Real S.R.O
10.2018 - 06.2019
Private Tutor
Jazyková Škola Slon
01.2018 - 12.2019
Telephone Operator
Brand Brothers S.R.O
08.2017 - 09.2018
Sales Associate
AMAX
07.2015 - 08.2015
Associate of Arts - Computer Software And Media Applications
Střední Škola Uměleckomanažerská
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