Martin Hogan

Handled daily phone calls and updated bookings in a courteous manner.

Assisted customers by directing them to appropriate resources for unresolved issues.

Followed cash handling procedures efficiently to ensure accuracy.

Attended to customers' needs promptly while delivering high-quality service.

Developed communication skills through daily interactions with customers and colleagues.

• Managed cash and card transactions responsibly.
• Worked collaboratively within a team to maintain smooth operations during busy periods.
• Demonstrated effective time management while addressing multiple customer requests.
• Resolved customer concerns professionally and efficiently.
• Maintained cleanliness and organisation to high standards.
• Assisted with stock management and inventory checks.
• Adapted swiftly to changing priorities and high-pressure situations.

• Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
• Fostered positive relationships with customers enhancing their loyalty towards the establishment.
• Collaborated with kitchen staff to coordinate food service thus maintaining timely delivery during busy periods.
• Maintained a clean and hygienic environment, improving overall ambiance of the bar.

• Handled cash transactions accurately preventing discrepancies at end of day tallying.
• Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
• Provided excellent customer service, enhancing company reputation.
• Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.