MARTHA MTUWANA

.Managed client accounts to ensure timely payments.

• Assisted in monthly closings, ensured timely completion of tasks.
• Assisted in budget preparation, helped control expenditure.
• Assisted senior accountant for audit preparation.

• Promoted good maintenance habits amongst team members through regular training sessions.
• Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
• Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
• Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
• Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.

• Company Overview: Powerscourt Hotel Resorts & Spa (Ireland)
• Dusting surfaces, such as desks, shelves and tables
• Wiping furniture and lighting fixtures
• Cleaning floors, including sweeping, vacuuming, mopping and polishing
• Replacing bathroom linen with neatly folded and sometimes creatively displayed towels, facecloths and bath mats
• Restocking amenities such as soaps, shampoos, toothpaste, toilet paper, facial tissues, body lotions and shaving products
• Taking out rubbish and recyclables
• Coordinated with housekeeping to ensure rooms were ready for new arrivals.
• Maintained clean work area through diligent housekeeping practices, enhancing overall productivity levels.
• Improved customer satisfaction with prompt and courteous assistance.

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• Communicate with clients either to request or to provide information
• Justify decisions (approvals/rejections) and report on them
• Complete loan contracts and counsel clients on policies and restrictions
• Update job knowledge on types of loans and other financial services
• Maintain and update account records
• Explore all options and introduce different types of loans
• Conducted risk assessments, minimising potential losses.
• Worked directly with clients during entire loan process, improving experience.
• Demonstrated excellent knowledge of banking products for client education.
• Suggested suitable loan options for customer satisfaction.
• Managed loan portfolio, reducing delinquency rates.
• Developed new strategies to reduce default rates on loans.
• Submitted loan applications to the underwriter for verification and recommendations.
• Originated, reviewed, processed, closed and administered customer loan proposals.

• Company Overview: Western Cape, South Africa
• Managing daily operations and maintaining office supplies and records
• Coordinating, planning, and executing church events
• Assisting to create budgets, pay bills, oversee payrolls, and track and record church income from donations and sales
• Recruiting and hiring staff and volunteers, and overseeing their work and vacation schedules
• Handling church communications and publications, creating and distributing bulletins and newsletters
• Overseeing church facility maintenance and security operations
• Assisting with scheduling meetings, renting church equipment and facilities, and enforcing church policies for facility use
• Building and maintaining relationships with the congregation

• Maintain financial transaction records by establishing accounts, posting transactions, and ensuring legal compliance
• Develop a chart of accounts that defines bookkeeping policies and procedures
• Maintain subsidiary accounts by verifying, allocating, and posting transactions
• Prepare financial statements, such as ledgers, income statements, and balance sheets
• Utilize the appropriate accounting software to manage and automate financial tasks when relevant
• Assist with creating budgets, financial forecasts, and quarterly reports
• Collect, analyse, and summarize data for tax forms according to local and federal mandates
• Contribute to team effort by accomplishing related tasks as needed

• Complete daily and monthly bank reconciliations
• Check data or payments are correct
• Handle petty cash transactions
• Pay, process or send invoices
• Administration tasks such as filing and processing mail
• Schedule appointments with clients
• Enter financial data into accounting systems
• Chase outstanding debt
• Control credit
• Process expense requests
• Track expenditure
• Financial analysis tasks

• Excellent technical knowledge of computer systems, hardware, software, and networks
• Strong problem-solving and troubleshooting skills
• Proficient in operating system administration, including Windows, Linux, or UNIX
• Knowledge of computer peripherals and their connectivity
• Basic understanding of computer programming languages and scripting
• Familiarity with network protocols, security measures, and firewall configurations
• Ability to effectively communicate technical information to non-technical individuals
• Strong attention to detail and ability to prioritize tasks
• Excellent organizational and time management skills
• Ability to work independently and as part of team