Martha Coleman
PORTLAOISE
Summary
I have been dedicated to service with 2 years of experience with customer service, I believe i have gained a lot of skills such as becoming a quick-thinker with logical solutions and motivation to build strong relationships with customers and work colleagues.
I am excited to bring my skills into the work environment and gain more throughout the experience.
• I have many interests such a technology,travel, food and media.
• I have managed a number of projects at school,college,home and at work with a successful outcome individually and as a team.
Overview
5
5
years of professional experience
Work History
Food Supervisor
rhk bars group
PORTLAOISE , Ireland
2022.05 - Current
- Supervised, trained and evaluated kitchen staff on proper food handling techniques and safety procedures.
- Ensured that all health codes were strictly followed in the food preparation areas.
- Ordered necessary food supplies from vendors within budgetary guidelines.
- Inspected kitchens and storage areas for cleanliness, temperature control and organization.
- Executed quality checks of food service equipment and appliances, verified proper working condition.
- Maintained presentation and cleanliness of prepared foods display cases.
- Rotated food products in storage to avoid spoilage and waste.
- Responded to customer concerns efficiently and with detailed information.
- Monitored actions of staff and customers to uphold health and safety standards.
- Supervised portion control to minimize waste.
- Scanned kitchen and service areas for items that needed to be cleaned.
- Served customers by phone to take orders and answer questions.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Completed thorough opening, closing and shifts safely.
- Trained front-of-house staff on service techniques and communication skills to promote positive experiences.
- Coached staff to improve customer relations.
Retail Sales Assistant
Nook & Cranny
PORTLAOISE , Laois
2019.09 - 2024.10
- Gained knowledge of how sales work how to keep the environment clean and carried out all my tasks successfully.
- Ensured all customers were
satisfied with the best service and treated well. - Ensured the store looked aestechically pleasing for the customers and ensured all prices were labeled correctly.
- Assisted customers with product selection to meet their needs.
- Informed customers of current sales promotions and discounts.
- Performed weekly cleaning duties such as dusting, mopping, vacuuming.
- Helped maintain the security of the store by monitoring suspicious activities.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Sports Coach
Leisure centre
PORTLAOISE
2019.05 - 2024.06
- Planned training programs for athletes.
- Facilitated team-building activities.
- Coordinated fundraising events to raise money for sports equipment and travel expenses.
Education
Some College (No Degree) - Engineering Mechanics
Technological University of The Shannon
LimerickSkills
- Quality Control
- Special events planning
- Customer Service
- Food Storage
- Team Development
- Waste Reduction
- Staff Motivation
- Staff Supervision
- Time Management
- Problem Solving
- Organization
- Conflict Resolution
- Attention to detail
- Performance under pressure
- Professional Mannerisms
- Leadership
- Multitasking
- Cash Handling
Accomplishments
- recently nominated for employee excellence award in the Irish restauraunt awards
References
References available upon request.
Timeline
Food Supervisor
rhk bars group
2022.05 - Current
Retail Sales Assistant
Nook & Cranny
2019.09 - 2024.10
Sports Coach
Leisure centre
2019.05 - 2024.06
Some College (No Degree) - Engineering Mechanics
Technological University of The Shannon
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