Marta Rzaca
Doncaster
Summary
Highly motivated and people-focused professional with strong skills in giving clear guidance, support, and training to both individuals and teams. During my L&D step-up, I developed solid skills in creating and delivering easy-to-understand training materials. My step-up experience in Problem Solve and Amazon Resale also helped me grow as a coach, make good decisions under pressure, and keep high standards in daily work. I work well on my own and with others, staying organized, calm, and focused on quality. Known for meeting targets and deadlines, I bring a practical mindset, good problem-solving skills, and a genuine commitment to improving processes and helping teams succeed.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Proxy and Step-up Problem Solve Lead
Reverse Logistic
07.2025 - 11.2025
- Led and mentored problem solve team members while monitoring performance metrics, delivering real-time coaching, and supporting area management with SOS/EOS reporting and analysis
- Proactively coordinated cross-departmental workflows across Amazon Resale and Customer Returns Departments resolving critical escalations to maintain operational efficiency
- Conducted system-driven and manual audits, analysing critical errors through deep dives to establish best practices and implement process improvements
- Delivered comprehensive quality updates during flow meetings, leading quality school sessions to standardize processes and optimize departmental performance
- Managed complex system issues and inventory discrepancies while maintaining accurate documentation and reporting of process improvements
- Utilized various system tools to optimize problem-solving efficiency, ensuring adherence to Amazon safety standards while maintaining problem solve areas and buffers
Proxy and Step-up L&D Trainer
LBA2
08.2024 - 11.2025
- Delivered comprehensive training programs aligned with Amazon's learning standards
- Facilitated knowledge transfer sessions for new hires and existing employees during peak time
- Developed and implemented training materials for various operational processes
- Monitored training effectiveness through performance metrics and feedback collection
- Collaborated with management to identify skill gaps and create targeted development plans
- Led ambassador program development and mentored future trainers
- Conducted regular training audits to ensure compliance with safety and quality standards
- Implemented innovative learning methodologies to enhance training effectiveness
- Managed cross-functional relationships to support training initiatives across departments
Proxy and Step-up Team Leader
Amazon Warehouse
11.2023 - 11.2025
- Delegated tasks effectively to ensure operational excellence and adherence to deadlines, achieving departmental objectives
- Conducted detailed data analysis to identify inefficiencies and streamline process flow, resulting in a 20% increase in productivity
- Acted as the primary point of contact for associates, resolving process issues promptly and cultivating a safe and supportive workplace environment
- Proactively monitored workflows and communicated with management to address barriers to onsite performance, ensuring smooth operations
- Identified common issues and proposed strategic improvements, optimizing departmental efficiency and enhancing overall performance metrics
- Supported area manager with metrics for SOS and EOS, contributing to enhanced operational insights and decision-making
Problem Solver
Amazon Warehouse
09.2023 - 11.2025
- Responded to andons throughout shifts, resolving escalations promptly and efficiently to minimize downtime and maintain operational flow
- Identified root causes of issues and performed deep dives to establish best resolutions, contributing to process improvement initiatives
- Actively engaged with fellow problem solvers to address various issues encountered during shifts, fostering a collaborative team environment
- Communicated effectively with the leadership team, providing timely updates on backlogs, root causes, and ongoing resolutions
- Conducted deep dives for External Repair non-conforming pallets, updating leadership with best practices for process improvements
- Maintained problem solve areas and buffers in a neat and tidy manner, adhering to Amazon safety standards to ensure a safe working environment
Auditor
Amazon Warehouse
06.2022 - 11.2025
- Conducted system-driven and manual audits throughout shifts, ensuring adherence to grading processes and quality standards
- Monitored critical errors and provided timely updates to the leadership team before flow meetings, facilitating proactive decision-making
- Delivered shift quality updates during flow meetings, highlighting key metrics and areas for improvement to the leadership team
- Analyzed critical errors to derive quality tips and recommendations for process improvement, actively contributing to enhanced quality standards
- Coached associates during shifts, providing feedback and guidance to establish standardized quality practices in the area
Instructor and Peer Trainer
Amazon Warehouse
04.2022 - 11.2025
- Welcomed and delivered safety tours to new hires, ensuring they are introduced to the area and acquainted with the leadership team
- Trained new hires to the highest quality standards, emphasizing safety protocols and operational procedures
- Actively delivered quality and productivity coaching to improve efficiency and enhance associate experience
- Empowered new hires through continuous knowledge transfer, fostering confidence and competence in their roles
- Conducted quality school sessions to standardize processes and ensure consistency across the operational area
Education
Bachelor - Marketing and Management
University of Silesia
Jastrzebie Zdroj, Poland 10.2002 - 07.2005
Level A -
S. Staszic Secondary School
Jastrzebie Zdroj, Poland 09.1997 - 06.2001
Skills
- Microsoft Office proficiency
- Communication skills
- Interpersonal effectiveness
- Team collaboration
- Critical thinking
- Problem-solving
- Analytical abilities
- Task delegation
- Data analysis
Activities
- Baking and cake decorating
- Renovation of old furniture
- Music
Timeline
Proxy and Step-up Problem Solve Lead
Reverse Logistic
07.2025 - 11.2025
Proxy and Step-up L&D Trainer
LBA2
08.2024 - 11.2025
Proxy and Step-up Team Leader
Amazon Warehouse
11.2023 - 11.2025
Problem Solver
Amazon Warehouse
09.2023 - 11.2025
Auditor
Amazon Warehouse
06.2022 - 11.2025
Instructor and Peer Trainer
Amazon Warehouse
04.2022 - 11.2025
Bachelor - Marketing and Management
University of Silesia
10.2002 - 07.2005
Level A -
S. Staszic Secondary School
09.1997 - 06.2001