Marrian Jasmin
Cebu City,Philippines
Summary
A dedicated professional with over 11 years of experience in the Claims Insurance industry, which excelled in data analysis, claims transaction processing, and customer service. Driven leader with knack for fostering collaboration and enhancing team performance. Offering strong leadership potential with background in team coordination and project management.
Overview
13
13
years of professional experience
Work History
TEAM LEADER CLAIMS DEPT.
ARCH GLOBAL SERVICES INC. PHILS
CEBU CITY
03.2020 - Current
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Responsible for Daily Operations of the team (Workload and Workforce).
- Prepare Monthly Production, Quality Reports, Analysis.
- Communicate issues or queries on a timely basis to ensure quick resolutions to other departments like Cash Management, Credit Control, Claim Handlers.
- Interpret data, analyse results, process transactions in various systems in support of the following areas: Processing of Claims, Payments, Sanctions Checking ,other operations as needed.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Interact with team, and onshore partners accurately as required to complete deliverables.
SENIOR CLAIMS ANALYST
ARCH GLOBAL SERVICES INC. PHILS
CEBU CITY, PHILIPPINES
09.2017 - Current
- Managed claims settlement requests form Arch Europe Claims Team South Africa and Maidstone and facilitated smooth transactional processes.
- Processed claims for prompt settlement, enhancing client satisfaction levels.
- Reviewed incoming claims documentation, ensuring its completeness and validity.
- Supported efficient claims processing by adhering to established processes.
- Performed audits of closed claims files for accuracy and consistency.
- Managed complex insurance claims such as Energy , Marine ,Motor and UK Regional with utmost professionalism and attention to detail.
- Managed high volume of motor claims daily, ensuring efficient resolution.
- Assisted in warranty claims processing to expedite customer resolutions.
- Perform special projects as assigned such as Motor Policies, SSP Insight and Auto windscreen claims.
- Collaborated closely with underwriters, brokers for seamless management of insurance policies and related claims.
- Managed daily operations for efficient claims service delivery.
TRANSACTION DATA ANALYST
ACCENTURE INC PHILS
CEBU CITY
03.2012 - 07.2015
- Managed large portfolios of insurance claims by liaising with clients and claim adjusters.
- Processed payments and health insurance claims efficiently to minimise service delays.
- Ensured proper documentation for all processed insurance claims was maintained meticulously for future reference needs and audits requirements.
- Monitored insurance claims from initiation through completion-ensuring that all necessary documents were processed correctly on time.
- Processed high volumes of insurance claims efficiently, maintaining attention to detail.
- Perform data entry and research of various systems and tracking tools.
- Responsible for the administration of health claims.
- Core claim processing such as registering claims, editing and verification, claims evaluation, and examination and litigation.
Education
Bachelor of Science - Engineering
University of San Jose Recoletos
PhilippinesSkills
- Employee training and development
- Process implementation
- Data analysis
- KPI tracking
- Client relationship building
- Microsoft Excel
- Training and Development
- Task delegation
- Team performance data analysis
- Employee performance reviews
- Quarterly company planning
- Goal development planning
Languages
English
Advanced
Timeline
TEAM LEADER CLAIMS DEPT.
ARCH GLOBAL SERVICES INC. PHILS
03.2020 - Current
SENIOR CLAIMS ANALYST
ARCH GLOBAL SERVICES INC. PHILS
09.2017 - Current
TRANSACTION DATA ANALYST
ACCENTURE INC PHILS
03.2012 - 07.2015
Bachelor of Science - Engineering
University of San Jose Recoletos
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