MARLENA CZERWONKA
Dublin,dublin
Summary
Experienced professional with a strong background in customer service, cash handling, and stock management. Demonstrated expertise in quality control and strategic planning, coupled with leadership skills and team supervision. Proven ability to manage rostering duties effectively, ensuring optimal team performance. Committed to leveraging skills to drive operational excellence and achieve organisational goals.
Customer-focused professional with background in retail and customer service. Committed to enhancing customer satisfaction by providing exceptional, personalised support. Utilises strong communication and problem-solving skills to resolve issues and foster loyalty.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work history
Customer assistant
byrdan ltd
Dublin, dublin
01.2016 - 08.2021
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Improved customer relations by promptly addressing queries and concerns.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
Barista supervisor
happy family foods
Dublin, dublin
03.2013 - 12.2015
- Improved customer satisfaction by efficiently managing queue times.
- Nurtured a positive and professional work environment through effective leadership.
- Streamlined operations for increased productivity by implementing efficient work schedules.
- Promoted a high standard of customer service with consistent staff training sessions.
Cashier assistant
mc donalds
Dublin, dublin
04.2006 - 02.2013
- Provided excellent customer service by maintaining a friendly and approachable demeanour.
- Ensured accuracy during transactions for error-free cash handling.
- Handled high-volume customer interactions with patience and professionalism.
- Streamlined check-out process to enhance customer satisfaction.
Supervisor leader
REAL
slupsk, pomorskie
09.1999 - 03.2006
- Enhanced team performance by implementing effective communication strategies.
- Managed shift schedules to ensure optimal staffing levels at all times.
- Boosted overall productivity with efficient resource allocation.
- Improved customer satisfaction rates by promptly addressing and resolving concerns.
Education
IT profile - IT profile
collage
slupsk poland 09.2003 - 06.2005
Skills
- Customer Service
- Cash handling
- Stock management
- Quality Control
- Leadership skills
- Strategic planning
- Rostering duties
- Team supervision
Languages
English
Advanced
Polish
Native
Affiliations
- house decoration
- beauty
Timeline
Customer assistant
byrdan ltd
01.2016 - 08.2021
Barista supervisor
happy family foods
03.2013 - 12.2015
Cashier assistant
mc donalds
04.2006 - 02.2013
IT profile - IT profile
collage
09.2003 - 06.2005
Supervisor leader
REAL
09.1999 - 03.2006
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