Marko Sutalo

Operation Manager (Milestone): As an operation manager, I am responsible for ensuring that services are delivered seamlessly to clients. My key responsibilities include leading project teams, identifying and resolving reliability issues, monitoring progress, tracking KPIs, and managing budgets. I work closely with project teams, stakeholders, and clients to understand their needs and preferences and develop processes and procedures to improve service delivery, reduce errors, and increase efficiency. I also manage budgets and resources, ensuring that projects are completed within budget and that resources are allocated effectively. In addition, I track KPIs to measure the success of service delivery and identify areas for improvement. My goal is to ensure that services are delivered efficiently, effectively, and to the satisfaction of clients. Overall, my role as an operation manager is critical to the success of any organization that provides services to clients. I am committed to delivering high-quality services that meet the needs of our clients and contribute to the growth and success of the organization.

Access Risk Management Specialist: As a member of the ARM team, I play a crucial role in mitigating risks that could potentially disrupt Meta's global access strategy and technology. My primary responsibility is to identify and manage events that may be at odds with our goals, ensuring that we can continue to provide seamless and secure access to our platforms for users around the world. By staying vigilant and proactive, I help to safeguard Meta's interests and maintain the trust of our users.

• As a Global Training Program Supervisor with Milestone Technologies, I lead the development and implementation of global training programs for Meta employees in collaboration with Milestone Technologies. My responsibilities include overseeing training delivery, content development, and program evaluation, as well as coordinating with cross-functional teams to ensure training aligns with organizational objectives. I also build and maintain reports, dashboards, and metrics to monitor data integrity and provide data-driven insights to identify process improvement opportunities. Additionally, I participate in QBR meetings and partner with various teams such as Peeps, CWX, ARM, Facilities, Security, Legal, IT, and TOC (Technical Operations Center) to support various aspects of training and operational functions. Prior to my current role, I managed badging operations and trainings for the Asia-Pacific and Europe, Middle East, and Africa regions within Facebook's Global Security Operations Center (GSOC).

As a GSOC Senior Badging Lead with Milestone Technologies, I was involved in setting up the new badges’ hubs in Dublin and London. This involved coordinating with local teams to establish efficient badging processes and ensuring that all necessary equipment and resources were in place. I also provided training and support to the new badging administration teams to ensure a smooth transition and ongoing success. In addition to setting up the new badges hubs, I continued to manage badging operations for the Asia-Pacific and Europe, Middle East, and Africa regions within Facebook's Global Security Operations Center (GSOC). My responsibilities included implementing efficient badging protocols, collaborating with regional teams to streamline processes, and ensuring compliance. I also built and maintained reports, dashboards, and metrics to monitor data integrity and provided data-driven insights to identify process improvement opportunities. I assisted in hiring new team members, conducted performance reviews, and addressed any HR-related issues within the team. I worked on multiple projects and provided leadership and guidance to badging administration teams. I analyzed data and metrics to improve badging efficiency and security protocols and ensured that all badging systems and protocols were administered effectively for the EMEA and APAC regions in Facebook's GSOC.

As a Global Security Operations Center (GSOC) Lead, my primary responsibility was to ensure the safety and security of people, assets, intellectual property, and infrastructure. I achieved this by providing timely communications and actionable intelligence to support the protection of these interests. I also ensured that procedures and protocols were in place for effective incident response and management.In addition, I served as the central monitoring station for risks and threats that may have affected the business. I performed analysis, planning, and provided direction to ensure that the GSOC delivered maximum value to the business. I also provided training and developed Standard Operating Procedures for personnel assigned to the GSOC to facilitate effective performance. Another important aspect of my role was identifying and communicating critical items requiring senior management's attention. I coordinated with Security Operations Managers to provide necessary documentation in support of uniformed guard force activity, such as Officer Dispatch and Incident Reporting.

As a GSOC operator, I ensured the protection of company staff, guests, and assets by diligently monitoring Access Control Systems, CCTV, Incident Management Systems, and Dispatch Control Rooms. I documented and recorded security activity observed during my scheduled shift and escalated incidents as necessary. Additionally, I supported analytical product production to support travel and risk programs, carried out policies and procedures in accordance with company policies, and forged effective relationships with colleagues to achieve goals. During special events, security incidents, disasters, and other crises on a global scope, I conducted open source monitoring. I also performed other ad hoc duties or special projects as assigned by Global Security management. In all my actions, I made intelligent decisions that reflected maturity, patience, intelligence, and a cogent interpretation of all meaningful information.

As a GSOC operator, I was responsible for answering routine and emergency calls, monitoring alarms and video equipment, and providing general assistance to employees, vendors, and guests. I responded to life safety incidents and dispatched security officers, ERT, facilities, police, fire, and supported Client’s events. I maintained various records of communications and events, evaluated global incidents that may have impacted Client employees or offices, and escalated accordingly to security management and other business units within Client. I monitored Client executives’ travel and notified security management with potential risk, communicated and disseminated information to key partners using best practices, and managed situations of a sensitive nature while maintaining company confidentiality and information security practices. I took an active role in position-related projects, acted as a liaison between all departments and the Global Safety & Security team, collaborated with other internal business units regarding incident reports, and managed the access control system alarms.