Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Hobbies and Interests
Websites
References
Timeline
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Marko Obcevic

Marko Obcevic

Dublin

Summary

I am a committed and hardworking individual, with a proven work ethic who enjoys a challenge. In addition to strong communication skills, I am able to work effectively on my own volition, in a team and flexibly when necessary. I can demonstrate advanced problem-solving skills and thrive under pressure towards goals and objectives.

Overview

10
10
years of professional experience

Work History

System & Network Engeneer

Pembroke Hall
Dublin
10.2022 - Current
  • Monitoring network performance and identifying areas for improvement, installing and configuring networking hardware (routers, switches, firewalls, etc.) and software
  • Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
  • Optimizing network configurations to ensure efficient data transmission and minimal downtime, monitoring network security and responding to incidents, vulnerabilities, and breaches
  • Diagnosing and resolving network issues, connectivity problems, and hardware/software failures, providing technical support to end-users and collaborating with other IT professionals for problem resolution
  • Experienced with HaloPSA, UniFi Netowork, NinjaOne, Splashtop, Lancom Network, m365, Sophos, Fortigate, IT Glue, Hudu Cloud, ProofPoint, Atera RMM and many more.
  • Effectively managed a variety of mission-critical network tasks, which included vulnerability and application patching, data backups and network configurations.
  • Managing a 40+ user Microsoft365 and Azure, managed access rights for users, set up user accounts, permissions and passwords and defined network policies and procedures.

IT Support

Provincial (for Meta)
Dublin
09.2019 - 09.2022
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Offer technical support to company staff and troubleshoot computer problems (Phones, Printers, Scanners, Computers, Laptops, Providing technical assistance related to computer systems software, hardware and many more
  • Using Office 365, Active Directory, Outlook, C-Cure, Zendesk, Dropbox, Skype, Genetec, Closure of IT Tickets within SLA, ITSM Tools, Diagnose problems with networks and many other programs on a daily basis
  • Troubleshooting hardware such as NVMe, Motherboards, DIMM Modules, CPUs, Graphics cards and more
  • Perform routine testing and problem diagnosis for projectors, microphones, speakers & LCD/Plasma Displays, Meeting support, including consultation of users on the best possible connection type.
  • Provided general IT support to staff members including troubleshooting technical issues.

IT Administrator

Instar, Computer Centre
Zagreb
12.2013 - 10.2019
  • Installed 100+ new PC workstations and laptops with Windows and MS Office 365 and other programs, Windows & Mac OS
  • Resolved 10+ trouble tickets per day through efficient problems
  • Performed 50+ successful hardware and software repairs per week
  • Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues, excel in asking probing questions and researching, analyzing and rectifying problems
  • Maintained 99% satisfaction rating in monthly end-user and provided fast solutions
  • Planned, tested and supported high-availability infrastructures.
  • Keep track of PC parts that are being deployed in our inventory database
  • Highlighting bugs within the software and hardware and then working with the engineering teams.

Education

Manual Handdling / Evacuation Chair Safety -

03.2025

ET80 - Sophos Firewall v19.0 Engineer -

03.2023

Leadership and Team Development -

11.2021

First Aid -

11.2021

CompTIA A+ Certification (220-1001). -

10.2021

Personal Trainer -

10.2018

Computer Technician -

01.2011

UCD Professional Academy, Data Analytics for Business -

Windows Server 2019: Active Directory, GPO, R. Server Access -

Skills

  • Hardware Troubleshooting
  • High level communication and interpersonal skills
  • Hardware performance ( Overclocking ), programming and security
  • Up-to-Date knowledge of computer operating systems
  • LAN & WAN Connectivity & Maintenance
  • Solid understanding of basic client connectivity - Ethernet, TCP/IP and VPN
  • Verbal and written communication
  • Windows 95/98/2000/XP/XP Pro/NT
  • Network configuration
  • Access Control

Personal Information

  • Place of Birth: Zagreb, Croatia
  • Date of Birth: 08/08/1993
  • Nationality: Croatian

Languages

  • Croatian
  • English
  • German

Hobbies and Interests

I lead a healthy lifestyle that heavily involves staying active by means of mountain biking and going to the gym regularly. I take pride in my nutritional health and also have a fascination with making my own music.

References

References available upon request.

Timeline

System & Network Engeneer

Pembroke Hall
10.2022 - Current

IT Support

Provincial (for Meta)
09.2019 - 09.2022

IT Administrator

Instar, Computer Centre
12.2013 - 10.2019

Manual Handdling / Evacuation Chair Safety -

ET80 - Sophos Firewall v19.0 Engineer -

Leadership and Team Development -

First Aid -

CompTIA A+ Certification (220-1001). -

Personal Trainer -

Computer Technician -

UCD Professional Academy, Data Analytics for Business -

Windows Server 2019: Active Directory, GPO, R. Server Access -

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Marko Obcevic