Mark Samuel
Portmarnock
Summary
Dedicated professional excelling in customer service across diverse settings. Delivers friendly assistance, ensuring positive experiences and effective solutions for customer inquiries. Maintains high standards of cleanliness and safety, contributing to a welcoming environment.
Overview
1
1
Language
3
3
years of professional experience
Work History
Catering Assistant
Constellation Ireland Aviva
10.2025 - Current
- Coordinated food preparation, ensuring timely and accurate service during peak hours to meet customer demand.
- Prepares fried chips and chicken, ensuring consistent quality for orders.
- Handles till transactions for food sales, including cash and card payments.
- Provided friendly customer service, guiding customers in coffee and tea selections to enhance their experience.
- Poured pints to ensure customer satisfaction during busy hours. and poured alcoholic drinks responsibly.
- Addressed guests' queries and requests to ensure their needs were met. and requests politely.
- Deep-cleaned food preparation equipment and areas to uphold safety standards and ensure compliance. and food preparation areas.
Retail Assistant
Penneys Liffey Valley
06.2025 - 08.2025
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Handled customer returns, refunds and exchanges at customer service desk.
- Organised and restocked shelves to enhance product visibility and accessibility.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
Factory Worker
Colorman Factory
09.2023 - 05.2024
- Packed and secured shipment items with protective materials, ensuring safe delivery.
- Checked item quality throughout production stages, identifying and preventing errors early.
- Packed finished products for shipment, minimising risk of damage through careful handling.
- Ensured compliance with health and safety standards to maintain a safe environment. and worked flexibly to meet demands.
Education
Secondary School
St Peters college
Dunboyne01-2025
Skills
- Customer service
- Cash handling
- Food preparation
- Inventory management
- Team collaboration
- Problem resolution
- Time management
- Effective communication
- Multitasking
- Organisation
- Highly efficient
- Personal hygiene awareness
- Customer rapport
- Allergen awareness
- Stock management
- Food safety
- Sanitation practices
- Customer satisfaction focus
- Health and safety proficient
- Food storage techniques
- Quality control
- Shelf stocking
- Communication skills
- Outstanding customer service
- Store cleanliness maintenance
- Cleanliness standards
- Health and Safety regulations
- Payment Processing
- Energetic self-starter
- Product labeling
- Complaint resolution
- Electronic payment system operations
- Time-Sensitive promotion familiarity
Languages
French
Intermediate
B1
Timeline
Catering Assistant
Constellation Ireland Aviva
10.2025 - Current
Retail Assistant
Penneys Liffey Valley
06.2025 - 08.2025
Factory Worker
Colorman Factory
09.2023 - 05.2024
Secondary School
St Peters college