Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mark O'Rourke

Summary

Dynamic professional with a proven track record at myPos Ltd, excelling in customer onboarding and KYC compliance. Adept at effective communication and meticulous attention to detail, I have successfully enhanced due diligence processes, ensuring robust risk management and fraud prevention. Proficient in Microsoft Excel, I deliver excellence in every project.

Overview

14
14
years of professional experience

Work History

Customer Onboarding and Oversight Lead

myPos Ltd
07.2023 - Current
  • Reviewing and approval / rejection of all new merchant onboarding applications.
  • Conducting enhanced due diligence of all High-Risk merchants, including new merchant applications and existing customers elevated from lower risk ratings.
  • Performing Quality Assurance Sample testing of merchant onboarding in line with AML and CTF policies and procedures.
  • Ensuring effective ongoing monitoring and maintenance of updated KYC/B for onboarded customers.
  • Ensuring effective sanctions screening of applicants using Dow Jones and LSEG World Check.
  • Investigating potential cases of fraud and potential financial crime.
  • Managing the relationship between Dublin based oversight team and the OSP leadership team.
  • Escalating suspicions of financial crime in relation to Customer KYC/B to MPL 2nd line of defence for Suspicious Activity Reporting.
  • Production of monthly MI reporting of OSP’s statistics in relation to customer onboarding and associated tasks.
  • Support the investigation and resolution of areas of weakness or concern in Customer KYC/B identified through the MPL monthly Key Risk Indicators (“KRI”) reporting.
  • Serve as primary point of contact for all operational queries relating to Customer KYC/B from MPL 2nd and 3rd lines of defence.
  • Support the MPL Chief Risk Officer in ensuring all effectiveness of Risk Controls.
  • Supporting the MPL COO in service reviews and providing feedback to OSP relating to Customer KYC/B, agreeing quality improvement objectives and plans.
  • Supporting the Operations Manager in the hiring of new staff including participating in interviews, reviewing job applications and identifying suitable candidates.

AML Business Controls Analyst

AIB Merchant Services
03.2022 - 07.2023
  • Fulfilling CDD AML checks for prospective customers as per latest AML policy and procedures.
  • Completing screening checks for prospective clients including PEP and sanctions checks using Truth Technologies.
  • Acting as a point of contact for all AML queries for internal and external sellers and providing up to date information on AML and CTF policy.
  • Investigating potential cases of fraud and financial crime and logging suspicious transaction reports with our compliance team for review.

OEIC Dealing Administrator

Baillie Gifford
03.2021 - 03.2022
  • Processing and quality checking subscriptions, redemptions and Switch orders.
  • Calculating the swing position and box confirmation and creating and cancelling shares as appropriate.
  • Generating and analysing reports including creations and liquidations reports.
  • Bank reconciliations and cash management.
  • Client money reconciliations in line with CASS requirements.
  • Completing AML/KYC Pep and sanctions checks for client onboarding.
  • Reviewing FATCA/CRS documentation for new clients.
  • Monitoring stp transactions including EMX & Calestone deals.

Liquidity Administrator/ Investor Services Dealer

Aberdeen Asset Management/ Aberdeen Standard Investments
09.2011 - 11.2020
  • Processing and quality checking subscriptions redemptions and switch orders.
  • Working closely with clients to resolve investor queries.
  • Supporting the Luxembourg based Transfer agency with client onboarding and KYC functions.
  • Credit control and debtor monitoring and account payable reconciliations.
  • Coordinated audit requests from accounting firms.
  • Coordinated an AML Remediation project in support of our KYC obligations.

Education

CISI - Introduction to Securities and Investment

CISI
01.2012

Msc Management - Economics and International Relations

Aberdeen University
01.2010

BA - International Relations

Dublin City University
01.2007

Skills

  • Effective communication
  • Relationship building
  • Prioritization skills
  • Planning abilities
  • Delivery excellence
  • Attention to detail
  • Pressure management
  • Microsoft Office proficiency
  • Excel expertise
  • Word proficiency
  • Copilot knowledge

Languages

English
First Language
French
Intermediate (B1)
B1

Timeline

Customer Onboarding and Oversight Lead

myPos Ltd
07.2023 - Current

AML Business Controls Analyst

AIB Merchant Services
03.2022 - 07.2023

OEIC Dealing Administrator

Baillie Gifford
03.2021 - 03.2022

Liquidity Administrator/ Investor Services Dealer

Aberdeen Asset Management/ Aberdeen Standard Investments
09.2011 - 11.2020

CISI - Introduction to Securities and Investment

CISI

Msc Management - Economics and International Relations

Aberdeen University

BA - International Relations

Dublin City University
Mark O'Rourke