Mark Mulready
Poppintree,dublin
Summary
I am an enthusiastic and hardworking individual. I can adapt to new situations and apply the knowledge and skills I have gained in previous positions. I am honest, responsible, and trustworthy. I work very well as part of a team and also on my initiative.
Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management, and training. Provide superior customer service and resolve all issues quickly and with a positive attitude.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work history
Customer service representative
codex office solutions
01.2020 - Current
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Maintained compliant documentation on [Software] for reliable company records.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Managed [Number]+ daily calls, taking orders and escalated cancellations.
- Managed high-volume customer queries simultaneously through effective multitasking.
Goods inwards
codex office solutions
01.2018 - 01.2020
- Maintained product quality by unpacking goods and promptly removing damaged items.
- Reported delivery of goods and document errors to management, enabling prompt resolution.
- Loaded and unloaded lorries with palletized goods to support trans-shipment operations.
- Worked respectfully to avoid damage to customers' goods or properties.
- Replenished stock areas with newly delivered goods.
- Labeled goods clearly and accurately to enable orderly storage and shipping.
- Used automatic tracking systems to keep thecomputer system updated with goods movements and proactively place new orders at optimal times.
- Packed and labeled finished goods before delivery.
- Examined/Ran the shortage list of items that were missing and investigated the cause of the shortage
Picker/packager
codex office solutions
01.2016 - 01.2018
- Accurately packed and picked high-volume orders in fast-paced environments.
- Tracked storage locations within warehouses, maintaining smooth-running retrieval operations.
- Labeled and organized packages for accurate deliveries.
- Followed moving and handling procedures to minimize therisk of injury when lifting and carrying weights of up to 20kg.
- Received deliveries and helped to coordinate storage.
- Braced and padded items to prevent shifting or damage during transport.
- Ensured picking documentation was completed correctly.
- Cleaned and tidied work areas to meet inspection requirements.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
Arial Supervisor
Shorman Cleaning
01.2013 - 01.2016
- Oversaw day-to-day activities of the team, ensuring tasks were completed to a high standard.
- Supervised activities of workers and enforce safety regulations.
- Trained new hires and set up mentoring relationships to drive team performance.
- Managed staff rotas, and planning workloads effectively and strategically.
- Increased team productivity through effective staff planning, coordination, and task delegation.
- Dealt with customer complaints and rectified product and service issues.
- Motivated team by providing hands-on practical support to all members of staff on duty.
- Oversaw cleaning for multiple clients and sites.
- Escalated issues and complaints for prompt management resolution.
Cleaning Supervisor
Momentum Support
01.2009 - 01.2013
- Stored and disposed of cleaning products and chemicals safely.
- Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
- Liaised with management to establish and complete priority cleaning jobs.
- Inspected cleaning quality to achieve pristine standards.
- Cleaned bathrooms and kitchens thoroughly for exceptional hygiene standards.
- Stocked rooms with required towels, linen and toiletries.
Recruit
Reserve Defence Force
01.2008 - 01.2009
- Trained in combat and weaponry to meet field demands.
- Operated weaponry and communication systems.
- Tactics, marching, riffle handling and cleaning.
General Assistant
Pet Mania
01.2008 - 01.2008
- Cleaned animal areas, tanks, and cages in line with the agreed cleaning rota.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Inspected products for damages and expiry dates before processing refunds.
- Handled cash and card payments whilst maintaining till in balance even during peak times.
- Ensured shelves were consistently stocked with appropriate products and visual merchandising strategies were executed to maximum effect.
- Labeled pets and pet food with warnings and advisory information to minimize accidents.
Education
N/A - N/A
Trinity Comprehensive
DUBLIN 09.2004 - 09.2010
Skills
- Customer loyalty building
- Strong customer service orientation
- Creative problem solving
- Complaint handling
- Inventory control
- Time management
- Communication skills
- Customer-focused
Custom
- 2 Gaisce Medals
- Certificate for participating in school cycle
- Certificate of achievement for introductory survival and outdoor adventure expedition
- Manual handling training
- Height for hire qualified
- Forklift licence
- Reach licence
- First aid qualified
Languages
English
Fluent
Timeline
Customer service representative
codex office solutions
01.2020 - Current
Goods inwards
codex office solutions
01.2018 - 01.2020
Picker/packager
codex office solutions
01.2016 - 01.2018
Arial Supervisor
Shorman Cleaning
01.2013 - 01.2016
Cleaning Supervisor
Momentum Support
01.2009 - 01.2013
Recruit
Reserve Defence Force
01.2008 - 01.2009
General Assistant
Pet Mania
01.2008 - 01.2008
N/A - N/A
Trinity Comprehensive
09.2004 - 09.2010
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