Mark Keogh

• Working within a team, ensuring that KYC practices are followed within KYC Operations globally.
• Team is based in 3 locations worldwide.
• Implement controls to prevent KYC breaches.
• Working with AML & Internal audit to test work samples.
• Carry out reviews of all processes, highlighting issues that may be occurring via monthly management calls.
• Updating work procedures & recommending policy changes.
• Received 3 award recognitions to date within this team.
• Partaking in Voice of Employee - Set up a project that allows for mini-assignments to be offered between management & employees.

Worked in two different teams.

• Remediation project for customers who made overpayments.
• Mortgage services & loan processing.

Tasks & Responsibilities:

• Contacting customers via phone or email.
• Processing payments to customers.
• Data inputting.
• Processing loan applications for mortgages.
• Completing payment drawdowns with Brokers/Solicitors .
• Following up on outstanding queries, delays.

Part of an operations team within KBC Ireland.

• Processing loan applications.
• Gathering all required documentation.
• Working with credit team to evaluate suitability.
• Following up with customers on phone or email.
• Data inputting.
• Processing loan payouts.

Part of an equipment leasing team for the UK & Ireland.

• Point of contact for Regional Sales Managers for the processing of leasing contracts.
• Answering calls & emails.
• Following up with customers.
• Data inputting.
• Calculating leasing costs.