Mark Fleming

Currently working as an SDR for DocuSign.

Responsible for generating pipe for our AES to close.

Day to day of role involves dupe checking leads in the morning and adding to outreach. Calling prospects in call blocks throughout the day and finally managing Salesforce CRM so pipe is clean.

Responsible for qualifying prospects over the phone and creating SQL which sill be passed onto our AEs

Also responsible for ensuring all meetings that I have booked in go ahead.

Collaborating with AEs on both new deals and expansions on our already existing customers by cold calling outreach to them

Skills obtained:
Business Development, Sales Development, Account Management, Cold calling, Outreach, Salesforce, Managing Lead Ques and Inbound Marketing tools

Performance:

FY23Q4 - 200%
FY24Q1 - 144%
FY24Q2 - 140% (On going)

As a valued member of the Commerce Cloud UKI team, I played a crucial role as a Business Development Associate (BDA). Throughout my tenure, I made significant contributions to the team's objectives by actively assisting in various key areas.

One of my primary responsibilities was to identify and analyze potential future customers for our organization. Through meticulous research and market analysis, I utilized my keen eye for detail to identify promising leads and evaluate their viability. By conducting comprehensive assessments, I helped streamline the customer acquisition process, enabling the team to focus their efforts on the most promising prospects.

Moreover, recognizing the importance of knowledge sharing and the need for efficient onboarding, I took the initiative to develop a Consumer Success repository. This repository served as a comprehensive resource for newly hired Business Development Representatives (BDRs) and Sales Development Representatives (SDRs). By curating essential information, best practices, and case studies, I ensured that new team members had access to vital information and tools to excel in their roles. This initiative not only accelerated the learning curve for new hires but also fostered a collaborative and supportive environment within the team.

Skills Obtained:

- Prospecting

- Relationship Building

- Interpersonal Skills

- Teamwork

- Sales Techniques

- CRM Systems

- Lead Generation

In my role, I had the privilege of regularly interacting with a discerning and high-profile clientele. It was my responsibility to ensure that these esteemed guests experienced the utmost level of service and that their expectations were met with the highest standards.

To achieve this, I developed and maintained a strong attention to detail, understanding that every aspect of their experience mattered. From anticipating their preferences to personalizing their interactions, I consistently strived to exceed their expectations. By paying meticulous attention to their needs and desires, I ensured that their visit or engagement was tailored to their specific requirements.

Effective communication was an essential aspect of my role. I honed my communication skills to deliver clear and concise information while maintaining a professional and respectful demeanor. Whether it was explaining services, addressing concerns, or providing recommendations, I consistently demonstrated excellent interpersonal skills to establish rapport and build lasting relationships with our high-profile clientele.

Skills Obtained:

- Attention to Detail

- Communication

- Interpersonal Skills

- Problem-solving

- Team Collaboration

One of my primary tasks involved conducting pharmacy visits in the region. With a keen eye for identifying stock replenishing opportunities, I diligently assessed each pharmacy's inventory levels. By leveraging my strong analytical skills, I proactively identified areas where stock replenishment was needed, thus enabling the team to pursue appropriate orders. Through effective communication and relationship-building, I cultivated strong connections with pharmacy representatives, ensuring a mutually beneficial partnership.

To ensure the brand's positioning was maintained consistently, I took it upon myself to understand the specific brand positioning for our organization's products. With this knowledge in mind, I strategically merchandised products within pharmacies, aligning with the brand's guidelines. By implementing appropriate merchandising techniques, I contributed to enhancing brand visibility and customer engagement.

Furthermore, as part of my responsibilities, I provided regular and detailed reports to the office team. These reports included information on the sales and orders made during pharmacy visits. Additionally, I identified and highlighted potential areas of opportunity for the office team to pursue further. By effectively communicating this information, I facilitated informed decision-making and fostered a proactive approach to maximizing sales potential.

Skills Obtained:

- Sales Support

- Analytical Skills

- Decision-making

- Team Collaboration

- Selling Experinence