Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Languages
Personal Information
Selected Achievements
Technical Skills
Timeline
Certification
Work Availability
Interests
Open To Work
Hi, I’m

Mark Bell

IT Manager
Dublin
“The only thing that is consistent is change”. Heraclitus.
Heraclitus

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

IT ManagerHelpdesk ManagerIT Operations ProfessionalOperations Manager

Work Type

Full TimePart Time

Location Preference

On-Site
Location: Dublin, Ireland
Open to relocation: No

Salary Range

74000/yr - 150000/yr

Important To Me

Career advancementCompany CulturePersonal development programsHealthcare benefitsTeam Building / Company RetreatsStock Options / Equity / Profit Sharing

Summary

IT Manager and Senior IT Specialist with 11+ years of enterprise experience, including six years leading EMEA IT operations at HubSpot. Delivered CSAT >99%, scaled support capacity through automation without added headcount, and led major workplace infrastructure projects for 1,000+ employees. Combines deep technical expertise in identity, endpoint, infrastructure and security with proven team leadership, stakeholder management and vendor delivery.

Overview

15
years of professional experience
2
Languages

Work History

HubSpot
Dublin

EMEA IT Manager
04.2018 - 01.2024

Job overview

  • Led EMEA IT operations and managed a distributed team of up to 11 IT professionals; drove consistent service delivery and team development.
  • Owned service desk KPIs (CSAT, SLA, First Contact Resolution); sustained CSAT above 99% through rapid company growth.
  • Automated ticket triage, onboarding provisioning and password-reset workflows, increasing support capacity without additional headcount.
  • IT Project Lead for HubSpot House: delivered network, infrastructure, security, AV and workplace technology for 1,000+ employee campus; coordinated stakeholders, vendors and contractors end-to-end.
  • Maintained IT asset inventories to 99% accuracy; owned hardware, software, licensing and lifecycle processes across EMEA.
  • Coached and developed IT staff; received HubSpot’s Great Managers Award for leadership and team development.

HubSpot
Dublin

IT Systems Administrator
01.2015 - 04.2018

Job overview

  • Escalation point for complex identity, endpoint, networking and systems issues; supported security audits, endpoint protection and vulnerability patching.
  • Automated systems administration tasks with Bash and Python, reducing repetitive manual work and improving consistency.
  • Maintained CMDB and asset records; supported system migrations, capacity planning and infrastructure rollouts.

HubSpot
Dublin

IT Helpdesk Technician
01.2013 - 01.2015

Job overview

  • Delivered first- and second-line support across Windows, macOS, hardware, software and network issues within SLA targets.
  • Owned new-hire laptop imaging, configuration and deployment; built technical documentation and knowledge-base content.
  • Managed incidents in Jira Service Management and ServiceNow; supported AV and meeting-room technology.
  • Qualified as Apple Certified Mac Technician (ACMT).

PopCap Games
Dublin

IT Helpdesk Technician
01.2012 - 01.2013

Job overview

  • Provided first- and second-line support for hardware, software, networking and meeting-room technology in a fast-paced games studio.
  • Managed support queues, office IT equipment, procurement, deployment, inventory and hardware lifecycle activities.

Career Break
01.2024 - Current

Job overview

  • Professional development (Google Cybersecurity coursework, AI tooling) and personal projects. Full context in accompanying cover letter.
  • Available immediately.

Education

Trinity College Dublin

B.Sc. Physics (Honours)
01.2010

Skills

  • IT Operations
  • Service Desk & Helpdesk Leadership
  • Team Leadership & Coaching
  • Stakeholder Management
  • Incident & Problem Management
  • SLA & CSAT
  • Systems Administration
  • Identity & Access Management
  • Endpoint Management
  • IT Infrastructure
  • Network Support
  • Asset & Licence Management
  • Vendor Management
  • IT Security Operations
  • Automation & Scripting
  • Onboarding & Offboarding
  • AV & Workplace Technology
  • Windows 10/11
  • MacOS
  • Linux (Ubuntu/CentOS)
  • IOS
  • Android
  • Microsoft Intune
  • Jamf Pro
  • MDT
  • Active Directory
  • MFA
  • Okta
  • Google Workspace
  • Jira Service Management
  • ServiceNow
  • ManageEngine
  • Cisco/Meraki
  • Switching
  • Wi-Fi
  • DNS
  • DHCP
  • VPN
  • TCP/IP
  • Cisco Call Manager
  • Slack
  • Zoom
  • Confluence
  • Atlassian
  • Microsoft 365
  • Bash
  • SQL
  • Workflow automation

Websites

Languages

English
French

Personal Information

  • Available: Available immediately
  • Work Permit: Eligible to work in Ireland/EU
  • Availability: Available immediately
  • Visa Status: Eligible to work in Ireland/EU

Selected Achievements

  • Great Managers Award – recognised for team development, coaching and service leadership.
  • Double Champagne Winner – twice recognised by senior leadership for IT operations and cross-team collaboration.
  • Multiple Employee of the Month Awards – recognised for service quality, reliability and contribution beyond core responsibilities.

Technical Skills

Windows 10/11, macOS, Linux (Ubuntu/CentOS), iOS, Android, Microsoft Intune, Jamf Pro, MDT, Active Directory, MFA, Okta, Google Workspace, Jira Service Management, ServiceNow, ManageEngine, Cisco/Meraki, switching, Wi-Fi, DNS, DHCP, VPN, TCP/IP, Cisco Call Manager, Slack, Zoom, Confluence, Atlassian, Microsoft 365, Bash, SQL, workflow automation

Timeline

Career Break

01.2024 - Current

EMEA IT Manager

HubSpot
04.2018 - 01.2024

IT Systems Administrator

HubSpot
01.2015 - 04.2018

IT Helpdesk Technician

HubSpot
01.2013 - 01.2015

IT Helpdesk Technician

PopCap Games
01.2012 - 01.2013

Trinity College Dublin

B.Sc. Physics (Honours)

Certification

Apple Certified Macintosh Technology

Google CyberSecurity

Google Ai Essentials

Google AI Essentials Certificate

Availability
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Interests

Puzzles

Maths

Movies

Physics

Travelling

Restaurants

Animal welfare

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