Mark Anglim

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• Promoted special events and offers effectively leading to increased footfall on those days.
• Trained new staff members effectively, ensuring top-notch service standards were maintained.
• Resolved customer complaints promptly to maintain good relationships.
• Maintained a clean and organised bar, enhancing customer satisfaction.
• Managed stock levels efficiently, preventing shortage during peak hours.
• Processed payments accurately reducing discrepancies at end of shift tallying.
• Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
• Inspected customer identification to verify age against legal standards.
• also functioned as a waiter for food services
• regularly ran both bar and floor single handed
• Collected, washed and put away glassware between guests.
• Completed end-of-day cleanup to reset bar for next day.
• Developed rapport with regular patrons fostering a loyal customer base.