Mariusz Kaszewiak
Cobh
Summary
Empathetic and customer-focused senior technical support engineer with over 8 years of professional experience in the IT industry. Built positive relationships with many customers through professional service, empathy and individual approach. Strong software development, networking and problem-solving skills. Great team player, motivated by challenge, enjoys learning something new every day. Consistently receiving positive feedback from customers for good troubleshooting skills used to rapidly resolve challenging issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Technical Support Engineer
Pivotal - VMware - Broadcom
01.2023 - 03.2024
- Supporting enterprise customers using VMware Tanzu platform
- Helping resolving issues on customer's environments via zoom calls, salesforce and emails
- Writing Knowledge Articles and technical guidance documents on newly discovered issues to help customers resolve issue more efficiently and to avoid the downtime
- Continually adopting changes made to the platform, learning and verifying functionality of the new features to be able to assist customers more efficiently
- Work closely with R&D team to report platform defects and providing possible workaround solutions to the customer while opening Jira ticket for permanent fix
- Working on readiness programs of the pre released versions of the product.
Technical Support Engineer
Pivotal - VMware - Broadcom
11.2019 - 12.2022
- Supporting enterprise customers using VMware Tanzu platform
- Helping resolving issues on customer's environments via zoom calls, salesforce and emails
- Setting up lab environment with specific version of product and operating system to reproduce product issue reported by customers.
Software Engineer
Johnson Controls
03.2018 - 04.2019
- Developing Java Spring Boot code to add new functionalities to GraphQL endpoints
- Developing new user-facing features to project using NodeJS and AngularJS 5
- Writing test cases for developed code to verify functionality
- Documenting written code especially APIs.
Graduate Software Engineer (Promoted to mid-level position)
Johnson Controls
11.2016 - 04.2019
- Writing Java code to develop backend functionality to the project (MVC pattern)
- Developing Front end functionality with use of JavaScript and AngularJS
- End to end testing with Protractor and Selenium Web Driver
- Experience in working with frameworks like Spring - Spring Boot
- Experience in developing RESTful Web Services using Java.
Student - Work Experience
IBM
06.2014 - 07.2014
- Develop Java application which allowed software testers to choose which set of test cases to run
- Testing and improving developed application according to specification.
Education
Bachelor of Science in Computing -
Munster Technological University
05.2016
Cloud Computing, FETAC Level 6 - undefined
St. John's Central College
06.2014
PC Maintenance & Servicing, FETAC Level 5 - undefined
Cork College of Commerce
06.2013
Skills
- Programming: Java, NodeJS, JavaScript, Python
- Customer-Service: Comfortable in new situations with new customers, active listening, empathy, patience, critical thinking, problem solving, attention to details
- Frameworks: Spring Boot (Certified Developer), AngularJS
- Operating Systems: Windows, Linux
- Containers: Docker, Podman, Kubernetes (Certified)
- Databases: MySQL, MongoDB, PostgreSQL
- Message Brokers: RabbitMQ, Apache Kafka
- Cloud Platforms: VMware Tanzu, Azure, AWS, Pivotal Cloud Foundry/VMware Tanzu (Certified)
- Protocols: HTTP/HTTPS, SSL/TLS, TCP/IP
- Other: GitHub, Postman, XML, Eclipse, IntelliJ, PHP, C (Basic), C# (Basic)
Certification
- Spring Boot Certified
- Certified Kubernetes Administrator
- Certified Kubernetes Application Developer
- Cloud Foundry Certified Developer
Hobbies and Interests
New Technologies, Artificial Intelligence, Gym.
Timeline
Senior Technical Support Engineer
Pivotal - VMware - Broadcom
01.2023 - 03.2024
Technical Support Engineer
Pivotal - VMware - Broadcom
11.2019 - 12.2022
Software Engineer
Johnson Controls
03.2018 - 04.2019
Graduate Software Engineer (Promoted to mid-level position)
Johnson Controls
11.2016 - 04.2019
Student - Work Experience
IBM
06.2014 - 07.2014
Bachelor of Science in Computing -
Munster Technological University
Cloud Computing, FETAC Level 6 - undefined
St. John's Central College
PC Maintenance & Servicing, FETAC Level 5 - undefined
Cork College of Commerce
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