Marion Sahuc

Customer-focused professional with 6+ years of experience managing large B2B portfolios and acting as a strategic advisor to drive long-term client success.

Contributed to strong portfolio growth (+42%) while maintaining high customer satisfaction (93%+) by building strong relationships and guiding clients toward the right solutions.

Skilled in Salesforce and problem-solving, with a focus on using data-driven decision making to identify opportunities and risks, and providing clear, tailored recommendations.

Comfortable working with cross-functional teams to deliver smooth and effective customer experiences.

Recently certified in Generative AI for responsible content creation, with practical skills in prompt engineering and AI tools to support business efficiency and communication.

Generative AI for Responsible Content Creation, Académie Nationale du Digital (September 2025 to Present) - French certification: “Création de contenus rédactionnels et visuels par l’usage responsable de l’IA générative”

• Completed 26 hours of e-learning and 13 hours of coaching with an AI professional.
• Developed a strong understanding of generative AI fundamentals and how to apply them to business needs.
• Skilled in prompt engineering and in creating optimized written and visual content using tools such as ChatGPT, Gemini, Copilot.
• Knowledge of data security best practices, regulatory compliance (GDPR, AI Act), and responsible AI use.
• Applied accessibility and inclusion principles in content creation.

Certification ISE II, Speaking & Listening Module, Trinity College (March 2019 to Present)

• Completed a Technology-Enhanced English Language evening programme (72 hours) focused on English for Professional Communication, B2 level, from February to March 2019.
• Obtained the ISE II Certification Speaking & Listening Module, Trinity College London.

• Top Performing Account Manager (Q2 2021), October 2021, Performance recognition: signed 174 new products, resolved 239 cases, supported the CPS team during a challenging period, and achieved two podium finishes for “Deal of the Week.”
• Top Performing Account Manager (Q3 2020), January 2020, Performance recognition: Awarded Top Performing Account Manager (Q3 2020) with 720 cases resolved and 320 new products signed.

Proxité, Mentor, Toulouse, France, 2020-11, 2025-06 : 

• Mentored two high school students over 1-3 years, providing academic support, career guidance, and exam/oral preparation.
• Assisted with schoolwork, orientation choices, and internship reports, contributing to one student’s successful completion of the French Baccalauréat.
• Served as a volunteer jury member in mock oral training sessions, delivering structured feedback to improve performance and confidence.
• Participated in volunteer cafés to support association initiatives and programme improvements.

Solas Project (in partnership with Smartbox Group), Mentor, Dublin, Ireland, 2019-02, 2019-04 : 

• Guided a group of middle school students in a business creation project, meeting weekly to introduce them to teamwork and entrepreneurship.
• Helped students design a product/service, assign roles (sales, communication, marketing), and understand the diversity of functions within a company.
• Supported the group in preparing and delivering their final oral presentation of the project at Smartbox’s auditorium.

Side Activity: Online French Tutor (FLE), Preply :

• October 2025 to Present
• Provide online French lessons focused on conversational French and professional communication.
• Delivered 230+ lessons to international students.
• Adapt lessons to students’ professional needs and career goals.
• Use an interactive approach with role plays, real-life situations, and varied learning materials, including tools such as Canva and Genially, to help students gain confidence in daily life and professional interactions.