Marion Murphy
Waterford City
Summary
Highly organised and detail-oriented professional with over 15 years of experience in customer service, financial administration, and transaction processing. Adept at handling cash, reconciling accounts, and managing customer interactions with professionalism. Strong problem-solving skills with the ability to work in fast-paced environments. Looking to leverage my expertise in customer service, administration, and finance in a Toll Operator role.
Overview
26
26
years of professional experience
Work History
Credit Controller
Cameramatics
06.2022 - Current
- Managed over 800 customer debtor accounts, ensuring accurate payment schedules and transaction processing
- Investigated payment discrepancies in transactions, ensuring quick resolution and customer satisfaction
- Processed payments, credit notes, and account adjustments with accuracy
- Ensured compliance with financial policies and cash handling procedures
- Defined and implemented new collections processes, reducing debtors' ledger turnaround
- Proactively communicated with customers and internal teams to resolve overdue payments and customer issues, streamlining processes and improving satisfaction
- Investigated and resolved short payments and account discrepancies
- Processed credit notes and ensured accurate adjustments
- Escalated unresolved payment issues promptly to management
- Allocated customer receipts correctly and monitored bank transactions daily
- Prepared aged debt reports and advised management on collection strategies
- Collaborated with management to improve employee onboarding by revising training materials, incorporating feedback and leading shadowing sessions which all resulted in an increase in new hire proficiency
Administration Support
Hartley People Training
03.2022 - 06.2022
- Provided administrative support to the operations & assessment teams, enhancing office productivity
- Screened and processed high-volume internal and external communications, liaising with learners and tutors to resolve inquiries
- Maintained detailed administration and office procedures to improve accuracy and efficiency of documents, records, and communications
- Assembled and mailed informational packets, reports and publications
- Maintained office files in both electronic and hard copies
Career Break
Business Closed
04.2020 - 03.2022
- Tripp Luggage which was exclusive to Debenhams closed due to Covid
Retail Assistant
Tripp
08.2017 - 04.2020
- Exceeded sales targets consistently, through exceptional service, and persuasive ability to increase add-on purchases, resulting in 20% growth of allocated department space
- Streamlined systems & processes to enhance smoother running of department
- Forecasted & ordered stock through monthly demand planning reviews
- Utilised Navision to reconcile goods and manage in-store stock records
- Processed cash and card transactions accurately, ensuring compliance with company policies
- Merchandised product in store, coordinating with seasonal changes
- Collaborated with customer service & other stores, to ensure prompt resolution to all customer issues
- Led quarterly stock take, identifying and resolving discrepancies to improve stock accuracy
- Prepared data for weekly trade reports reflecting store sales V targets, range analysis, customer queries, seasonal trends, & competitor offers
- Maintained an easy-to-navigate stock room, ensuring products were stored and displayed in a systemised order
- Facilitated the onboarding of new retail staff, providing hands-on training in customer service, inventory management, and point-of-sale systems, enhancing team performance and reducing training time
- Provided an outstanding in-store experience through positive and attentive customer service
Career Break
Parenting
09.2008 - 08.2017
- Full time parent for 9 years
Office Administrator - Work Experience
Liberty Blue Estate Agents
10.2012 - 03.2013
- Performed data entry tasks, including accurate bank reconciliations and updates in the tenant management system, ensuring up-to-date financial and property records
- Liaised with landlords, tenants, and maintenance teams to resolve property management issues, including payment disputes, maintenance requests, and lease agreements, fostering positive client relationships
- Maintained accurate filing systems (both electronic and hard copies) to ensure proper organization of property records, contracts, and other documentation
- Assisted in daily office operations, such as managing correspondence, scheduling appointments, and providing administrative support to senior management
Inventory Coordinator
Waterford Crystal
05.1999 - 09.2008
- Managed inventory levels across retail and warehouse systems, ensuring accurate stock records and timely replenishment
- Performed calculations and data entry for stock based on monthly budgetary guidelines, maintaining adherence to financial targets
- Ensured high level of stock accuracy through daily cycle counts & bi-annual stock takes & effective stock replenishment strategies
- Generated reports for weekly & monthly management meetings, focusing on restock management, forecasting, and clearance sales analysis
- Fulfilled customer mail orders promptly and accurately, enhancing customer satisfaction and loyalty
- Collaborated with cross-functional teams (Customer Service, Finance, Distribution, Retail) to resolve issues and optimize operational efficiency
- Trained new hires in inventory control processes, warehouse management systems, and health & safety protocols, ensuring staff proficiency in maintaining accurate stock levels and safe working environments
- Monitored and maintained health & safety standards to create a safe working environment for all staff
- Supervised weekend operations, including set-up and close-down procedures, staff management, and processing refunds, exchanges, and discount authorisations
Education
Diploma in International Credit Management -
02.2024
Diploma of Higher Education: HR Administrator -
Pitman Training
11.2020
FETAC Level 5: Business Administration -
Waterford College of Further Education
05.2013
FETAC Level 5: Accounts & Payroll -
FAS (Intreo)
05.2011
Skills
- Advanced MS Office Suite
- Excel Expert
- Word Expert
- Salesforce
- SAP B1
- Sharepoint
- Teamwork
- Navision
- Xero
- Letman
- Act
- Sage
- Customer Support
- Communication
- Problem Solving
- Dispute Resolution
- Organisational skills
- Inventory Management
- Skilled Collaborator
- Administrative support
- Data Entry
- Credit Control
- Accounts Receivable
- Account reconciliation
- Financial Record Management
- Employee Training
- Development
- Saas Administrator
Hobbies and Interests
- Planning and executing DIY projects, enhancing project management and organizational skills
- Photography, particularly unexpected or dramatic views of architecture or people
- Following strong leadership mentors such as Simon Sinek & Mel Robbins
References
Available on request
Timeline
Credit Controller
Cameramatics
06.2022 - Current
Administration Support
Hartley People Training
03.2022 - 06.2022
Career Break
Business Closed
04.2020 - 03.2022
Retail Assistant
Tripp
08.2017 - 04.2020
Office Administrator - Work Experience
Liberty Blue Estate Agents
10.2012 - 03.2013
Career Break
Parenting
09.2008 - 08.2017
Inventory Coordinator
Waterford Crystal
05.1999 - 09.2008
Diploma in International Credit Management -
Diploma of Higher Education: HR Administrator -
Pitman Training
FETAC Level 5: Business Administration -
Waterford College of Further Education
FETAC Level 5: Accounts & Payroll -
FAS (Intreo)
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