Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
References
Timeline
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Marion Murphy

Waterford City

Summary

Highly organised and detail-oriented professional with over 15 years of experience in customer service, financial administration, and transaction processing. Adept at handling cash, reconciling accounts, and managing customer interactions with professionalism. Strong problem-solving skills with the ability to work in fast-paced environments. Looking to leverage my expertise in customer service, administration, and finance in a Toll Operator role.

Overview

26
26
years of professional experience

Work History

Credit Controller

Cameramatics
06.2022 - Current
  • Managed over 800 customer debtor accounts, ensuring accurate payment schedules and transaction processing
  • Investigated payment discrepancies in transactions, ensuring quick resolution and customer satisfaction
  • Processed payments, credit notes, and account adjustments with accuracy
  • Ensured compliance with financial policies and cash handling procedures
  • Defined and implemented new collections processes, reducing debtors' ledger turnaround
  • Proactively communicated with customers and internal teams to resolve overdue payments and customer issues, streamlining processes and improving satisfaction
  • Investigated and resolved short payments and account discrepancies
  • Processed credit notes and ensured accurate adjustments
  • Escalated unresolved payment issues promptly to management
  • Allocated customer receipts correctly and monitored bank transactions daily
  • Prepared aged debt reports and advised management on collection strategies
  • Collaborated with management to improve employee onboarding by revising training materials, incorporating feedback and leading shadowing sessions which all resulted in an increase in new hire proficiency

Administration Support

Hartley People Training
03.2022 - 06.2022
  • Provided administrative support to the operations & assessment teams, enhancing office productivity
  • Screened and processed high-volume internal and external communications, liaising with learners and tutors to resolve inquiries
  • Maintained detailed administration and office procedures to improve accuracy and efficiency of documents, records, and communications
  • Assembled and mailed informational packets, reports and publications
  • Maintained office files in both electronic and hard copies

Career Break

Business Closed
04.2020 - 03.2022
  • Tripp Luggage which was exclusive to Debenhams closed due to Covid

Retail Assistant

Tripp
08.2017 - 04.2020
  • Exceeded sales targets consistently, through exceptional service, and persuasive ability to increase add-on purchases, resulting in 20% growth of allocated department space
  • Streamlined systems & processes to enhance smoother running of department
  • Forecasted & ordered stock through monthly demand planning reviews
  • Utilised Navision to reconcile goods and manage in-store stock records
  • Processed cash and card transactions accurately, ensuring compliance with company policies
  • Merchandised product in store, coordinating with seasonal changes
  • Collaborated with customer service & other stores, to ensure prompt resolution to all customer issues
  • Led quarterly stock take, identifying and resolving discrepancies to improve stock accuracy
  • Prepared data for weekly trade reports reflecting store sales V targets, range analysis, customer queries, seasonal trends, & competitor offers
  • Maintained an easy-to-navigate stock room, ensuring products were stored and displayed in a systemised order
  • Facilitated the onboarding of new retail staff, providing hands-on training in customer service, inventory management, and point-of-sale systems, enhancing team performance and reducing training time
  • Provided an outstanding in-store experience through positive and attentive customer service

Career Break

Parenting
09.2008 - 08.2017
  • Full time parent for 9 years

Office Administrator - Work Experience

Liberty Blue Estate Agents
10.2012 - 03.2013
  • Performed data entry tasks, including accurate bank reconciliations and updates in the tenant management system, ensuring up-to-date financial and property records
  • Liaised with landlords, tenants, and maintenance teams to resolve property management issues, including payment disputes, maintenance requests, and lease agreements, fostering positive client relationships
  • Maintained accurate filing systems (both electronic and hard copies) to ensure proper organization of property records, contracts, and other documentation
  • Assisted in daily office operations, such as managing correspondence, scheduling appointments, and providing administrative support to senior management

Inventory Coordinator

Waterford Crystal
05.1999 - 09.2008
  • Managed inventory levels across retail and warehouse systems, ensuring accurate stock records and timely replenishment
  • Performed calculations and data entry for stock based on monthly budgetary guidelines, maintaining adherence to financial targets
  • Ensured high level of stock accuracy through daily cycle counts & bi-annual stock takes & effective stock replenishment strategies
  • Generated reports for weekly & monthly management meetings, focusing on restock management, forecasting, and clearance sales analysis
  • Fulfilled customer mail orders promptly and accurately, enhancing customer satisfaction and loyalty
  • Collaborated with cross-functional teams (Customer Service, Finance, Distribution, Retail) to resolve issues and optimize operational efficiency
  • Trained new hires in inventory control processes, warehouse management systems, and health & safety protocols, ensuring staff proficiency in maintaining accurate stock levels and safe working environments
  • Monitored and maintained health & safety standards to create a safe working environment for all staff
  • Supervised weekend operations, including set-up and close-down procedures, staff management, and processing refunds, exchanges, and discount authorisations

Education

Diploma in International Credit Management -

02.2024

Diploma of Higher Education: HR Administrator -

Pitman Training
11.2020

FETAC Level 5: Business Administration -

Waterford College of Further Education
05.2013

FETAC Level 5: Accounts & Payroll -

FAS (Intreo)
05.2011

Skills

  • Advanced MS Office Suite
  • Excel Expert
  • Word Expert
  • Salesforce
  • SAP B1
  • Sharepoint
  • Teamwork
  • Navision
  • Xero
  • Letman
  • Act
  • Sage
  • Customer Support
  • Communication
  • Problem Solving
  • Dispute Resolution
  • Organisational skills
  • Inventory Management
  • Skilled Collaborator
  • Administrative support
  • Data Entry
  • Credit Control
  • Accounts Receivable
  • Account reconciliation
  • Financial Record Management
  • Employee Training
  • Development
  • Saas Administrator

Hobbies and Interests

  • Planning and executing DIY projects, enhancing project management and organizational skills
  • Photography, particularly unexpected or dramatic views of architecture or people
  • Following strong leadership mentors such as Simon Sinek & Mel Robbins

References

Available on request

Timeline

Credit Controller

Cameramatics
06.2022 - Current

Administration Support

Hartley People Training
03.2022 - 06.2022

Career Break

Business Closed
04.2020 - 03.2022

Retail Assistant

Tripp
08.2017 - 04.2020

Office Administrator - Work Experience

Liberty Blue Estate Agents
10.2012 - 03.2013

Career Break

Parenting
09.2008 - 08.2017

Inventory Coordinator

Waterford Crystal
05.1999 - 09.2008

Diploma in International Credit Management -

Diploma of Higher Education: HR Administrator -

Pitman Training

FETAC Level 5: Business Administration -

Waterford College of Further Education

FETAC Level 5: Accounts & Payroll -

FAS (Intreo)

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Marion Murphy