Marion King

• Provided guidance and support to branch staff in daily operations.
• Developed and implemented policies and procedures for the branch.
• Supervised, coached, and evaluated staff performance.
• Conducted regular staff meetings to discuss member service issues and set goals.
• Ensured compliance with finance regulations, laws, and policies.
• Resolved member complaints regarding services.
• Assisted customers with loan applications, account inquiries or other banking needs.
• Processed deposits, withdrawals, transfers or other transactions as needed.
• Monitored cash levels in teller drawers to ensure accuracy of balances.
• Promoted new products and services offered by Tower Credit Union to existing members.
• Performed annual reviews of all personnel files including job descriptions and qualifications.
• Identified areas of improvement for operational efficiency at the branch level.
• Encouraged employee development through training, coaching and motivational strategies.
• Assigned individual roles and tasks, as well as monitoring employees for security, compliance, and performance.
• Educated members on a variety of loan products and available credit options to promote valuable decision-making.
• Delegated work to staff, setting priorities and goals.
• Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.

• Processed loan applications and ensured accuracy of documentation.
• Provided guidance to members on financial products, services, and account management.
• Resolved customer inquiries in a timely manner while maintaining confidentiality.
• Maintained up-to-date knowledge of relevant banking regulations and procedures.
• Provided training to junior staff members on how to use Progress software systems.
• Recommended potential products or services to members
• Was on the Youth Committee with the Irish League of Credit Union year term
• I was the Youth Liasson officer for the Greenhills area

• Member transactions ( Teller )
• Completing membership and loan applications.
• Foreign Currency
• Reconciled all lodgements regarding Home Union Insurance.
• Travel Insurance.
• Reconcile end of day.
• Completed other duties as assigned.

VOLUNTEER 10/1984 - 01/1989

Rowlagh Credit Union, Clondalkin, Dublin 22

• Manual teller transactions on the counter.
• Recording member lodgement slips into end-of-day ledger.
• Counting end-of-day cash.