Mario Juric
Killarney
Summary
Motivated IT support technician seeks new position in dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. Experienced handling networking concerns, implementing new software, installing new hardware and addressing user concerns. Brings attention to detail and dedication to technical improvement in each job. Past achievements include new network architecture component selection and implementation, earning leading industry certifications and driving the achievement of departmental goals.
Overview
6
6
years of professional experience
Work History
Audio Visual/IT Technician
Gleneagle Hotel
03.2022 - 04.2023
- Set up projectors, laptops and microphones for live presentations.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Programmed and operated audio-visual equipment to support seamless live events.
- Tested and repaired system circuit boards to component level using variety of instruments.
- Supported live events with well-controlled lights, sound and video streaming.
- Monitored systems in operation and quickly troubleshot errors.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
IT Support Engineer
BMW
03.2020 - 11.2020
- Took 10 help ticket jobs daily assigned by IT supervisor and recorded ticket results for reporting and record-keeping.
- Worked closely with IT team members and supervisors to improve troubleshooting skills and situation analysis.
- Supported senior technicians with complex tasks and time-sensitive achievements to meet client expectations and user needs on an identified schedule.
- Explained diagnostic findings to customers and outlined repair or service options.
- Configured hardware and granted system permissions to new employees.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Offered assistance in implementing and developing training programs.
- Assisted in development of system security protocols.
- Developed and implemented preventive maintenance procedures.
IT Support/Electronic Engineering Technician
Rimac Automobiles
11.2018 - 08.2019
- Discovered innovative solutions to common and exceptional problems identified on help tickets assigned by the team supervisor and/or departmental manager.
- Communicated with company representatives and vendors to identify computer products that would support and enhance departmental and company operations.
- Assisted in the implementation of new hardware and software solutions within the company to improve workflow and customer service provision.
- Read blueprints, wiring diagrams, schematic drawings and engineering instructions to properly assemble electronics units.
- Carried out surveys to determine condition of existing systems and made recommendations for further improvement.
- Repaired printed circuit boards or subassemblies by replacing electronic and or mechanical components in correct orientation.
- Conferred with engineers and designers to investigate and solve failure issues.
- Worked to create safe, low-cost and dependable designs.
- Evaluated operational systems and recommended design modifications to eliminate causes of malfunctions or changes in system requirements.
IT Field Support Technician
Institute Rudjer Boskovic
03.2017 - 08.2017
- Receive help tickets from 300 users per month on campus and delegate tasks to appropriate departmental personnel.
- Provide on-phone and online support for users of the extended campus communication network to facilitate the effective operation of IT resources, improving 65% of user satisfaction.
- Deliver troubleshooting solutions to departments and console operators experiencing difficulties with the software, hardware and network connectivity.
- Implement improved assessment and analytical techniques for further achievement of identified departmental goals.
- Drive enhanced performance figures for the IT team and department to meet stated management expectations and relevant standards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Updated and replaced outdated drivers and software for computers and office machines.
- Facilitated maintenance team training procedures to align with company standards.
- Trained customer employees and managers on machine use and maintenance.
Education
MBA - Electronics & Robotic Technology
FER Institute For Applied Science
Croatia09.2016
Skills
- Hardware diagnostics
- User support and troubleshooting
- Hardware diagnostics and setup
- Software installation
- Service schedule coordination
- Attention to detail
- Conflict resolution
- Issue Resolution
- Technical Support Background
- Troubleshooting Network Issues
- Technical Installations
Certifications and Licenses
- HDI Desktop Support Technician Certification - (Updated 2022)
- Microsoft Certified Desktop Support Technician certification - (2021)
- Google IT Support Professional Certificate - (2019)
- Cisco Certified Network Associate (CCNA) -(2019)
- CompTIA, CompTIA + (2022)
Core Skills
- VMSPHERE, VMWare,Microsoft Azure, Windows Server
- WINDOWS, iOS, OSX, Linux,Debian,Ubuntu, Parallels,Android, DOS, Raspberry PI system
- MS Office Suite 365, Outlook. DAVE (TM) Network, LAN, WAN, VPN and RDS, DNS, WINS, DHCP
- Exchange, Zoom, Skype & Teams
- Experience with Laptop/PC Repair, Firewalls, Routers & Managed Switches, Microsoft Hyper-V
- Mobile device troubleshooting, printer/copier maintenance
- Firewall knowledge and configuration, AV management, VPNs, CRM, helpdesk and VOIP systems
- AWS,Google Collab +, Wordpress, cPanel,
Languages
English
Advanced
C1
Croatian
Proficient
C2
German
Upper intermediate
B2
Hobbies and Interests
- Coding and Education about new technology's
- Making DIY Robots, Drones,RC, 3D Printers
- AI and Machine Learning
- Reading,Cooking, Cycling
- 3D printing
Timeline
Audio Visual/IT Technician
Gleneagle Hotel
03.2022 - 04.2023
IT Support Engineer
BMW
03.2020 - 11.2020
IT Support/Electronic Engineering Technician
Rimac Automobiles
11.2018 - 08.2019
IT Field Support Technician
Institute Rudjer Boskovic
03.2017 - 08.2017
MBA - Electronics & Robotic Technology
FER Institute For Applied Science
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