Marilou Carstea
County Laois
Summary
Analytical Designer with hands-on experience designing development plans for the Kitchen, Bedroom & Bathroom market. A creative, logical approach for 3D visualization of products. Detail-driven professional committed to meeting requirements of design, timeline, and budget. With 11 years experience as well of logistics and Supply chain combined.Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Kitchen,Bedroom & Bathroom CAD Designer
HOMEBASE
01.2023 - Current
- In-depth knowledge of and strict adherence to the area's building codes
- Clear communication and excellent customer service skills
- Plan, design and renovate kitchens according to the client's needs
- Utilized System to create high-quality visuals and layouts
- High Negotiating Skills, Straightforward and Fair
- Designed custom kitchens to fit clients' specific needs and preferences by utilizing industry-leading kitchen design software to create realistic 3D models
Sales Support Executive
BDP INTERNATIONAL LOGISTICS SERVICES
01.2018 - 01.2022
- Shipment coordination for special accounts import and export
- Deal with the carrier, NVOCC, evaluate carrier rates, and book and track shipments to ensure a timely cost effective B2B delivery
- Coordinate requests for freight rates, air or sea, and prepare files for sales evaluation and customer approval
- Checking container load specifications and working closely with origin teams to negotiate ocean shipping costs
- Oversight of purchase orders and blanket orders, shipment bookings, handling and resolving daily shipping and cargo requests
- Cross-checking shipping documents and accuracy of all shipping documents for swift customs processing and smooth clearance
- Provide data and guidance to assist the sales teams
- Handling billing and invoicing to clients
- Provide rates and quotations in salespersons’ absence
- Creating cargo insurance on the AXA platform
- Preparing shipment documentation and verifying necessary docs for clearance
- Improved sales team productivity, coordinating schedules and appointments for potential clients.
- Developed strong client relationships through prompt communication and excellent service quality.
- Increased efficiency in sales operations, maintaining accurate records of contracts, proposals, and invoices.
Customer Service Coordinator
CARGILL TEXTURIZING SOLUTIONS PHILIPPINES
01.2014 - 01.2018
- Handling import shipments and local deliveries
- Ensure customers on-time delivery basis on the PO and delivery plan
- Review supply chain performance metrics on a regular basis
- Create monthly reports for team monthly discussion and sales review
- Manage back-to-back deliveries and delivery alignment with plant schedules
- Handling samples from different Cargill plants
- In charge of the new customer’s profile requests and new products
- Perform import-related activities and documentation, shipping coordination, validation of logistics service billings and documents filling
- Provide information to support functions to support sales functions and plans
- Provide solutions pertains to logistics and supply chain issues to avoid demurrage and detention charges
- Customer PO’s updates in a timely manner to support sale inquiry and price validation
Operation Executive
BDP INTERNATIONAL QATAR WLL
01.2011 - 01.2013
- Handling import and export operations
- Manage all administrative special projects
- Checking and reviewing the shipment status, on-time delivery, and preparing customer invoices
- Handling customer inquiries, and freight rate request
- Maintain sales report for weekly meeting management reviews
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Analyzed data and metrics to identify areas of improvement in operational performance.
Customer Service Associate
LBC EXPRESS INC-SLUZ
01.2007 - 01.2011
- Corporate billing and shipment tracing and update client shipment status
- Prepare reports for the payments and bills merchant
- Accept money Remittance, Bills payment, handling import and export shipments
- Ensure quotations and contracts are prepared and submitted to the client in a timely manner
- Coordinate with the overseas agent, airline, and shipping line inquiry
- Monitor and report office expenses
Customer Service & Data Analyst
NYK FIL JAPAN SHIPPING CORPORATION
01.2006 - 12.2006
- Prepare shipments billings
- Responsible for monitoring shipments on the European route
- Monitor incoming shipments and counter-check errors in the Bill of Lading
- Provide updates to clients regarding shipment status
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
Education
Bachelor of Science - Business Administration, Banking and Finance
Lyceum of the Philippines- University
Intramuros, Manila01.2004
Skills
- Team player
- Focus on task
- Excited to learn new skills
- Responsible
- 3D modeling expertise
Timeline
Kitchen,Bedroom & Bathroom CAD Designer
HOMEBASE
01.2023 - Current
Sales Support Executive
BDP INTERNATIONAL LOGISTICS SERVICES
01.2018 - 01.2022
Customer Service Coordinator
CARGILL TEXTURIZING SOLUTIONS PHILIPPINES
01.2014 - 01.2018
Operation Executive
BDP INTERNATIONAL QATAR WLL
01.2011 - 01.2013
Customer Service Associate
LBC EXPRESS INC-SLUZ
01.2007 - 01.2011
Customer Service & Data Analyst
NYK FIL JAPAN SHIPPING CORPORATION
01.2006 - 12.2006
Bachelor of Science - Business Administration, Banking and Finance
Lyceum of the Philippines- University
Similar Profiles
Ali KingAli King
Team Leader at HomebaseTeam Leader at Homebase
Marilu DiazMarilu Diaz
Account Executive I at HomebaseAccount Executive I at Homebase
Tiara SnellTiara Snell
Customer Success Sales Representative at HomebaseCustomer Success Sales Representative at Homebase