Marijan Milas
Ljubuški
Summary
Dynamic Mobile Games Community Manager with a proven track record at Teleperformance, adept at nurturing and enhancing online and offline communities by enhancing brand visibility and community engagement through innovative social media campaigns. Skilled in creator relationship management and effective communication, adaptability, consistently meeting organizational goals. Adept at fostering strong relationships and driving community growth through strategic initiatives. Strong focus on team collaboration, adaptability, and achieving tangible results in dynamic environments. Expertise includes social media management, content creation, and community outreach, paired with positive, proactive attitude.
Overview
6
6
years of professional experience
Work History
Mobile Games Community Manager
Teleperformance
Lisbon, Portugal (Remote)
03.2019 - 11.2023
- Increased online community engagement by implementing creative social media campaigns and strategies.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Enhanced brand visibility by creating and distributing engaging content across various social media platforms
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Strengthened relationships with key community members through regular communication updates about community initiatives, successes, and insights.
- Improved overall sentiment in the online community by addressing issues proactively or escalating when necessary.
- Trained new team members on best practices for effective online community management.
- Ensured community guidelines were enforced, maintaining a positive environment for all users.
- Produced reports about community activities to keep community team informed.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Streamlined operations by communicating efficiently with the client and creators, keeping meticulous records, budget management, and internal collaboration.
- Conducted regular audits on creators and influencers to identify needed improvements and maintain highest standards.
- Provided mentorship to junior creators, enhancing team capability and output.
- Supported local content creators and active community members in an effort to reach and grow audience and content quality
- Delivered continuous support to the pro- and semi-pro eSports scene by promoting high-quality local and international community competitions, e.g. Clash Worlds, Clash Royale League, Brawl Stars Championship, No Tilt, A1 Austria Esports League, ESL, Swisscom Hero League etc.)
- Provided any urgent creator feedback and sentiment analysis of local community and support teams
Support Representative
Teleperformance
Lisbon, Portugal
06.2017 - 02.2019
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software issues.
- Provided exceptional technical support to end-users, addressing player concerns and maintaining high satisfaction levels within the gaming community.
- Optimized game performance by troubleshooting and resolving technical issues related to graphics, audio, and UI components.
Education
Master of Arts - German And English Language And Literature
Univesity of Mostar
Mostar, Bosnia And Herzegovina10-2014
Bachelor of Arts - German And English Language And Literature
University of Mostar
Mostar, Bosnia And HerzegovinaSkills
- Brand Awareness
- Teamwork
- Effective Communication
- Critical Thinking
- Adaptability
- Time Management
- Creator Relationship Management
- Community Engagement
- Content Moderation
- Creator Support
Languages
Croatian
Native language
German
Proficient
C2
English
Proficient
C2
Serbian
Proficient
C2
Portuguese
Intermediate
B1
Italian
Intermediate
B1
Timeline
Mobile Games Community Manager
Teleperformance
03.2019 - 11.2023
Support Representative
Teleperformance
06.2017 - 02.2019
Master of Arts - German And English Language And Literature
Univesity of Mostar
Bachelor of Arts - German And English Language And Literature
University of Mostar