Marie Louis Demba Costello
Dublin
Summary
Dynamic professional with extensive experience at St. James's Hospital, excelling in cleaning and customer service. Proven ability to manage time effectively while adhering to health regulations. Recognized for attention to detail and strong communication skills, ensuring a safe and sanitary environment. Committed to enhancing client satisfaction through exceptional service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Cleaner
Jonita cleaning
Dublin
09.2022 - Current
- Still working in st James Hospital as a jonita cleaner
- Emptied wastebaskets and replaced liners.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Polished furniture to remove dust and dirt buildup.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Scrubbed walls to remove scuff marks or stains.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Transported trash bags to designated disposal areas.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Sanitized frequented areas and equipment using approved supplies.
House Keeping Part Time
Glen Gat House
Dublin
01.2022 - Current
- Meets with clients to determine travel needs, budgets and preferences
- Sells and coordinates transportation, accommodations, insurance, tours and activities
- Advises clients regarding destinations, cultures, customs, weather and activities
- Collects payments, books travel arrangements and pays applicable fees
- Handles travel issues, conflicts, complaints, cancelations and refunds
- Builds and maintains relationships with travel and tour vendors
- Attends travel seminars and conferences
- Conducts research on destinations and industry trends
- Maintains accurate records of bookings, payments, transactions, phone calls and meetings
- Ensure compliance with health regulations regarding the use of hazardous materials.
Care of the Older Person and Care Skill
St. James's Hospital
Dublin
08.2024 - 09.2024
- Work placement training
- Respected the privacy, dignity and confidentiality of each client served.
- Assisted elderly clients with daily living activities such as bathing, dressing and grooming.
- Maintained accurate records of services provided for each client.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
Fruit and Vegetables Shop Owner
Self-employment
Banjul
01.2012 - 01.2022
- Maintained inventory levels by ordering, stocking, and rotating products.
- Collaborated with other business owners in the community to increase visibility of the shop.
- Analyzed consumer feedback surveys in order to improve customer satisfaction ratings.
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
Reservation Agent
Abbeys Travel Agency
Banjul
06.2009 - 08.2009
- Verified customer information including contact details and payment method.
- Scheduled reservation requests and maintained accurate records of bookings.
- Followed up regularly with existing clients to maintain relationships.
- Resolved guest complaints by providing exceptional customer service.
- Ensured all reservations were properly documented in the system.
- Answered inbound calls and responded to customer inquiries regarding reservations.
Kitchen and Waitress
Lattitude Bistro
Banjul
01.2006 - 03.2007
- Took orders for food and drinks and delivered them to guests.
- Communicated daily specials to customers.
- Organized take-out orders efficiently according to customer requests.
- Answered questions about menu items, ingredients, and pricing.
- Served alcoholic beverages responsibly in accordance with state laws.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers and provided menus.
- Bussed tables as needed during peak hours.
- Assisted other wait staff members in times of heavy customer traffic.
Lawyer
Tambido Residence
Banjul
01.2004 - 01.2006
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Cleaned homes following specific and detailed protocols and requests.
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Performed various laundry duties, including folding, ironing and pressing.
Education
HACCP LEVEL 1 - FOOD AND SAFTY
FOOD AND SAFTY SOLUTIONS
Dublin, County Dublin03.2024
DIPLOMA - Travel and Tourism
Institute of Travel and Tourism of the Gambia
01.2011
Darsilami Upper Basic School -
01.2002
Skills
- Time management
- Team work skills
- Cleaning
- Customer service
- Health regulation compliance
- Client relationship management
- Attention to detail
- Excellent communication
- Organisational skills
- Team collaboration
- Reliability and punctuality
- Multitasking
- Verbal and written communication
- Safety protocols adherence
Certification
HACCP Certification Level 1, Food and Safety, 02/01/24, 03/31/24
QQ1: Care for the Elderly and Care Skills
Hobbies and Interests
- Sports
- Walking
- Cooking
- Cleaning
- Shopping
Personal Information
Willing To Relocate: Anywhere
References
References available upon request.
Timeline
Care of the Older Person and Care Skill
St. James's Hospital
08.2024 - 09.2024
Cleaner
Jonita cleaning
09.2022 - Current
House Keeping Part Time
Glen Gat House
01.2022 - Current
Fruit and Vegetables Shop Owner
Self-employment
01.2012 - 01.2022
Reservation Agent
Abbeys Travel Agency
06.2009 - 08.2009
Kitchen and Waitress
Lattitude Bistro
01.2006 - 03.2007
Lawyer
Tambido Residence
01.2004 - 01.2006
HACCP LEVEL 1 - FOOD AND SAFTY
FOOD AND SAFTY SOLUTIONS
DIPLOMA - Travel and Tourism
Institute of Travel and Tourism of the Gambia
Darsilami Upper Basic School -
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