Marie Ryan O'Toole

• Held regular one-on-one coaching sessions with staff members to encourage personal development.
• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
• Identified opportunities for process improvements, implementing changes when required.
• Collaborated with other departments to develop effective solutions that meet customer needs.
• Facilitated team meetings to discuss targets, strategies, and address any issues.
• Understanding the needs of clients, internal and external parties such as financial adviser, sales team to develop meaningful relationships through positive customer engagement interactions
• Successfully integrating team over dual locations

Successful delivery on migration of two books of business to internal administration system

• Review of research and Due Diligence on proposed new assets focusing on quality of research, identification of key issues and timeliness of recommendations.
• Set-up of new assets on all relevant platforms
• EMC on-boarding on our administration system
• Ensure that all Financial instruments currently held on behalf of plan holders are correctly valued and variances identified and driven to a timely resolution.
• Perform month end valuations and ensure Fee/Interest calculations are carried out in accordance with the relevant schedule.
• EMC fee invoice and reconciliation
• Deal with complex issues and the effective resolution of any complaints.
• Escalate client issues in accordance with laid down procedure and best practice to ensure timely resolution and dealt with sensitivity and professionalism.
• Statistics and KPI reporting.

• Sourcing of Valuations (NAVs) from Delegated Custodians and Validate NAV received from Custodian through application of rules and checks and query with Custodian where necessary
• Preparation of Quarterly Report on all Delegated Bonds for Finance & Actuarial
• Daily reconciliation of fees received and posting to ICON and Sun
• Liaising with Custodians in relation to unpaid fees/withdrawals
• Delegated cash management process managed quarterly
• Sign off on Delegated Valuation (NAV) for Surrenders
• Withdrawal and fee analysis completed on bonds that are being surrendered/transferred
• Management of the GROSS Funds project, Historical Surrenders project and the Historic Cash Reconciliation project
• Process monthly and quarterly charges

• Daily matching and investigation of any outstanding items on the asset reconciliation
• Resolving failed trades from Citibank on a weekly basis
• Liaising with Fund Managers to source contract notes and verifying trades in a timely manner
• Participated in weekly meetings with key stakeholders to discuss and resolve historic asset breaks for both the custodian and Aegon
• Resolved discrepancies between parties involved in the settlement process.
• Reviewed, verified and reconciled settlement documentation to ensure accuracy of information.