Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marie Carmody Downes

Limerick

Summary

kareplan offering five years in coordinating care for clients by matching with appropriate caregiver. Highly knowledgeable in home care care coordination with skills in management, helping with KPI's and audits . Flexible schedule with on-call availability, offering five years in coordinating care for clients by matching with appropriate caregiver. Highly knowledgeable in homecare care coordination. Flexible schedule with on-call availability. client care management with excellent background managing client services and experiences. Organized when prioritizing multiple tasks and adapting to frequent changes to exceed client expectations. Attracted new clients through community outreach and referral sources. Retained clients through personalized service and quality care. Kareplan had no clients or carers when i first stared, i have built the company to 500 clients and 326 staff in five years.

Overview

9
9
years of professional experience

Work History

Client Care Manager

kareplan
Limerick , Ireland
2018.10 - 2024.02
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Resolved escalated customer service issues in a timely manner.
  • Visited potential clients at home to identify specific needs and determine required care levels.
  • Created and updated client records by entering general data, services provided and invoice information.

Carer

rehab
Limerick , Ireland
2015.01 - 2018.01
  • Assisted with daily living activities such as bathing, dressing, eating, and mobility.
  • Provided companionship to reduce loneliness and isolation of elderly individuals.
  • Performed household tasks such as laundry, cleaning, shopping, meal preparation.

Education

Part Time Degree HR

Ul
Limerick
2023-09

Certication Leadership And Managment

Linkskills
Dublin
2023-01

Social Studies

Ucc
Cork
2018-01

Skills

  • In-Home Assessment
  • Client Retention
  • Lead Management
  • Client Interviews

References

References available upon request.

Timeline

Client Care Manager

kareplan
2018.10 - 2024.02

Carer

rehab
2015.01 - 2018.01

Part Time Degree HR

Ul

Certication Leadership And Managment

Linkskills

Social Studies

Ucc
Marie Carmody Downes