MARICRES ARZAGON
Knocknacarra,Ireland
Summary
Accomplished professional with expertise in Quality Management Systems, regulatory compliance, and audit readiness. Demonstrates proficiency in customer satisfaction and service quality management, alongside strategic thinking that aligns purchasing and marketing decisions with budgets and targets. Skilled in process improvement, operational risk reduction, and effective communication, fostering client, contractor, and stakeholder engagement. Adept at structured record-keeping with a focus on traceability and version control. Committed to enhancing organisational efficiency through problem-solving and managerial excellence.
Overview
29
29
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Part Time Sales Assistant
Sports Direct
GALWAY
2025.09 - 2026.06
- Maintained knowledge of company products and services to make informed recommendations to clients.
- Provided strong customer service by greeting and building relationships with key clients.
- Processed customer orders and payments accurately and efficiently.
- Answered client questions and concerns and escalated larger problems to managers.
- Handled cash transactions, processed and received online orders for pick up.
- Built strong working relationships with fellow associates and corporate contacts.
- Demonstrated use and operation of merchandise.
- Answered questions regarding the store and merchandise.
- Recommended, select, and help locate and obtain merchandise based on customer needs and desires.
- Opened and closed cash registers, balanced cash drawers.
- Greeted customers and ascertained what each customer wanted and needed.
- Arranged and display merchandise to promote sales.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
Part Time Veteran English Business Coach
Globish Academia
BANGKOK, Thailand
2019.03 - Current
- Teach online classes for adult professionals in different businesses entity
- Teach online classes for Kid English learners (Phonetics /grammar / speaking / listening / speaking)
- Teach online classes for General English both professionals, kids and university students.
- Awarded as one of the most booked coach of the year.
- Strengthened client relationships through communication skills training sessions.
- Identified areas for improvement with comprehensive business audits.
- Offered guidance on time management techniques, increasing workplace efficiency.
Manager of Quality Management & Safety/Health/Environment (QM&SHE)
CPL Group Public Company Limited
2022.02 - 2025.06
- Control the day-to-day operations including auditing, meetings, training and updating documents and records for all aspects of the systems
- Liaise with management and staff to ensure continued QM&SHE integration into core operations
- Communicate with Shoe Brand Suppliers and Company Brand Managers, to comply with the documentation on how to improve company standard and system.
- Monitor and ensure that all Quality, Health & Safety and Environmental legislation is complied with and ensure a safe working
- Chosen as a representative for OSH scholarships by the ECON THAI (Employers Confederation of Thai Trade and Industry) the only one who passed the elimination round amongst other Thai Industries candidates.
- Just recently, the company has been awarded Gold Rated for the Leather Working Group (LWG) the highest standard of all environmental audits in Tanning Industry as a leader of the compliance team.
- Manage and lead ALL kinds of Brand Audit (Health, Safety & Environment, Social Audit)
- Communicated plans and actions to meet departmental goals.
- Manage platforms required by shoe brands (Higg, ZDHC platforms)
- Make Monthly Scorecom presentation for Top Management Meeting.
- Company Overview: Public Company Limited, Thailand. Main Customers: Adidas, Puma, Doctor Martens, Kipling & Vans (VF), Tommy, Salomon etc.
Marketing/Purchasing Supervisor (International)
Chai Watana Tannery Group
2008.08 - 2021.12
- Collect purchase orders and purchase requisitions in order to order materials, goods and supplies.
- Review inventories and order as required and send them to the suppliers
- Interact with the suppliers on a day to day basis.
- Review deliveries against the orders.
- Track the status of any orders.
- Deal with non supplied, under orders, over orders and damaged goods.
- Ensure that any invoices are sent to accounts for payment.
- Produce and maintain all reports.
- Manage any procurement activities including RFP’s (Request For Proposals).
- Attending regular meetings to work on new sales campaigns.
- Taking orders over telephone, email or fax.
- Assisted the company to develop various marketing strategies.
- Participated in the leather show during International Leather Fair to establish strategy and execution plan.
- Worked closely with the product marketing during product development to ensure that products and services met market and were executed on time and on budget.
- Helped the company in overall English communication matters by communicating to all company's International customers and suppliers, edit all English documentation related.
- Follow ups International customers and suppliers through mails & telephone in all their concern matters.
- Coordinate efforts with those of the marketing partners of the company such as visiting location to ensure consistency of the services rendered to them.
- Representative for Yearly Leather Exhibition, creating booths, displays for International prospect clients & Supplier
Foreign English Teacher (Conversation & Phonics)
La Salle School of Bangkok
2005.05 - 2008.06
- Preparing class work and activities in advance for any lessons.
- Providing adequate levels of individual attention, reassurance and help with learning tasks as appropriate to pupils needs with a target to let them speak English language.
- Developing a pupil's social skills both in and out of the classroom.
- Applying the four basic learning styles: Verbal, visual, tactile, and kinesthetic to make sure the students will properly guided and directed by this learning.
- Marking a students work under the direction of a class teacher.
- Working with Thai Teachers and teach them to speak English so they can be able to communicate with the pupils through English Language.
- Identifying and monitoring a student's general health and welfare.
Foreign English Teacher
Deep Choi Fong Learning Center
Yuen Long
2001.12 - 2004.10
- Conducting classroom management.
- Planning, preparing and delivering lessons.
- Preparing and setting tests and classroom exercises.
- Marking and providing appropriate feedback on oral and written work.
- Producing new materials, including audio and visual resources.
- Organising and getting involved in social and cultural activities such as sports competitions.
- Preparing information for inspection visits and other quality assurance exercises.
- Keeping student registers and attendance records.
- Speaking English is the main target of the study.
Customer Service Representative
Pilipino Telephone Corporation (Piltel)
General Santos City, Philippines
1998.11 - 1999.11
- Ensured smooth running of operations with timely preparation of reports.
- Streamlined processes through efficient record keeping.
- Trained new hires for improved productivity and efficiency on the job floor.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Offered technical support, leading to enhanced user experience.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
Registry Staff
Commission on Elections Office
Alabel Sarangani
1997.01 - 1998.09
- Maintaining and safeguarding voting equipment.
- Testing voting equipment and programs and ballot tabulation equipment prior to each election.
- Printing and proofing ballots pursuant to Philippine election law.
- Processing requests for and mailing absentee ballots and related elections materials to absentee voters.
- Receiving and tallying absentee ballots.
- Verifying signatures on absentee ballots.
- Working with the county and municipalities on reapportionment, redistricting and drawing precinct boundaries.
- Identifying and contracting with convenient and accessible polling places.
- Assisting below standard polling places to be made accessible.
- Conducting early voting at designated sites.
- Attending regular meetings as representative for election officers when absence occur.
Education
Master in Business Administration -
AMA University
2023.03 - 2025.03
BACHELOR OF SCIENCE IN COMMERCE - MANAGEMENT
Notre Dame of Dadiangas University
1993.06 - 1996.10
BACHELOR IN SECONDARY EDUCATION - SOCIAL SCIENCE
Sultan Kudarat Polytechnic State University
2000.03 - 2001.03
MASTERS DEGREE IN MASTERS ON PUBLIC ADMINISTRATION - EARNED UNITS
Mindanao State University Graduate School Extension
Skills
- Quality Management Systems (QM & SHE) Regulatory Compliance
- Document Control & Audit Readiness
- Internal and External Audit Coordination
- Customer Satisfaction & Service Quality Management
- Client, Contractor & Stakeholder Engagement
- Structured Record-Keeping & Folder Management (Traceability & Version Control)
- Process Improvement & Operational Risk Reduction
- Clear Communication, Coaching & Documentation Accuracy
- Strategic Thinking Aligning to Purchasing and Marketing Decisions for Budgets and Targets
- Managerial, Supervisory, and Administrative Experts
- Problem Solving and Patience
Certification
- The Program on Occupational Safety and Health Management and Work Environment Improvement (ERWM)
- Occupational Safety and Health: Slips, Trips, and Falls
- Occupational Safety for Safety Officers and Supervisor Level
- Climate Action Training for the Fashion Industry
- The Mekong Club Forced Labor
- Child Rights Awareness and Child Labor Prevention
- Hiring and Working with Migrant Workers
- Social & Labor Convergence (Data Collection, Gateway, Accredited Course)
- Recognizing Forced Labor
- Health and Social Care: Legislation and Risk Assessment (HSA Ireland)
- Managing Safety, Health and Welfare in Schools (2025- HSA Ireland)
LANGUAGES
Filipino - Native
English - Proficient (C2)
Thai - Advanced (C1)
REFERENCES
- WANIDA, SIKAMAHN, Vice President, Chaiwatana Tannery Group Public CL Employer, wanida@cwt.coth
- Ki, Wongcharoensin, CEO / Deputy Director Employer, kitichaiw@cpl.co.th, CPL Group Public Company Limited
QUALIFICATIONS
Licensed Professional Teacher
Timeline
Part Time Sales Assistant
Sports Direct
2025.09 - 2026.06
Master in Business Administration -
AMA University
2023.03 - 2025.03
Manager of Quality Management & Safety/Health/Environment (QM&SHE)
CPL Group Public Company Limited
2022.02 - 2025.06
Part Time Veteran English Business Coach
Globish Academia
2019.03 - Current
Marketing/Purchasing Supervisor (International)
Chai Watana Tannery Group
2008.08 - 2021.12
Foreign English Teacher (Conversation & Phonics)
La Salle School of Bangkok
2005.05 - 2008.06
Foreign English Teacher
Deep Choi Fong Learning Center
2001.12 - 2004.10
BACHELOR IN SECONDARY EDUCATION - SOCIAL SCIENCE
Sultan Kudarat Polytechnic State University
2000.03 - 2001.03
Customer Service Representative
Pilipino Telephone Corporation (Piltel)
1998.11 - 1999.11
Registry Staff
Commission on Elections Office
1997.01 - 1998.09
BACHELOR OF SCIENCE IN COMMERCE - MANAGEMENT
Notre Dame of Dadiangas University
1993.06 - 1996.10
MASTERS DEGREE IN MASTERS ON PUBLIC ADMINISTRATION - EARNED UNITS
Mindanao State University Graduate School Extension