Marianne Gallacher
Glasgow,Glasgow
Summary
Highly skilled professional with exceptional administrative support capabilities and a proven ability to maintain composure under pressure. Demonstrates outstanding communication skills, a customer-focused approach, and a commitment to excellence in all tasks. Possesses an impressive typing speed of 103 words per minute, ensuring efficiency in documentation and correspondence. Dedicated to continuous learning and delivering superior results in dynamic environments.
Overview
10
10
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Membership Advisor
The British Medical Association
WFH
07.2021 - 01.2025
- Inbound and outbound calling with BMA members and members of the public.
- Communicating with members and non members via webchat, email and voicemail.
- Answering up to 15 emails an hour from the main membership inbox.
- Transferring members to relevant departments to assist with their queries.
- Using CRM to update member details, provide tax receipts, regrading memberships with applicable concessionary rates.
- Joining new members and medical students.
- Creating cases for the pensions team and employment team.
- Setting up cases to have employment contract checked.
- Taking payments and issuing refunds.
- Data input on a large scale.
Live Chat Agent
ASOS
11.2020 - 07.2021
- Assisting customers via live chat, email, social media and telephone.
- Acted as first point of contact for customer issues and queries.
- Built positive rapport with customers and delivered on promises.
- Providing real time support in a professional and relaxed manner.
- Maintaining FCR and CPH targets with regular coaching sessions.
- Use company troubleshooting resolutions to help resolve customer queries.
- Investigated and resolved customer inquiries and complaints quickly.
- Logged customer communications for complete service records.
Office Manager
Bill Saver Scotland Ltd
Glasgow, UK
10.2018 - 09.2020
- Managed 80+ staff across Scotland central belt, Carlisle and Manchester.
- Interviewing suitable candidates whilst following STAR method.
- Inputting accurate data for daily forecast reports.
- Maintaining staff rotas, time sheets, holidays and absences.
- Gathering new employee documentation including completing CRB checks.
- Ensuring company records were up-to-date for regular audits.
- Completing orders for equipment, badges, uniform and booking hotel accommodation.
- Operating office equipment - photocopier, scanners, voicemails, computers and iPad's.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Managed database to maintain updated records and accuracy.
Customer Service Consultant
Carphone Warehouse
Uddingston, UK
03.2017 - 10.2017
- Completed 'journeys' with customers to ensure all needs were met to find suitable handsets.
- Knowledge with mobile phones, SIM only, PAYG and pay monthly contracts.
- Meeting SPH targets.
- Cash handling and completing daily banking.
- Stock checks, ordering stock and replenishing.
- Assisted customers with varying questions using product knowledge and service expertise.
Lease Administrator
KPM Residential
Glasgow, UK
06.2015 - 06.2016
- Signed lease agreements with tenants and guarantors.
- Maintaining accuracy whilst completing legal documentation.
- Created spreadsheets to track HMO properties to ensure all relevant certification was complying with regulations.
- Updated landlord to tenant details with councils and utility providers.
- Answered telephones to help with viewing appointments, deposit and rent payments. and general inquiries.
- Coordinated maintenance and repair work by scheduling tradesmen and updating tenants.
- Labelled and stored files, keys and related property items correctly for ease of use.
Education
Scottish Qualifications Certificate - Computing & IT Level 6
Glasgow Clyde College
Scottish Qualifications Certificate - Computing & IT Level 5
New College Lanarkshire
GCSE - undefined
Cardinal Newman High School
HR
CIPD Foundation Certificate in People Practice
11.2024 -
Higher National Diploma - Computer Networking
Glasgow Clyde College
Skills
- 103 wpm typing speed
- Communication skills
- Willingness to learn
- Calm under pressure
- Customer focused
- Commitment to excellence
- Administrative support
Affiliations
- Travelling
- Cricket
- Interior Design
Certification
CIPD Membership number - 84623384
Languages
English
Native
References
References available upon request.
Timeline
HR
CIPD Foundation Certificate in People Practice
11.2024 -
Membership Advisor
The British Medical Association
07.2021 - 01.2025
Live Chat Agent
ASOS
11.2020 - 07.2021
Office Manager
Bill Saver Scotland Ltd
10.2018 - 09.2020
Customer Service Consultant
Carphone Warehouse
03.2017 - 10.2017
Lease Administrator
KPM Residential
06.2015 - 06.2016
Scottish Qualifications Certificate - Computing & IT Level 5
New College Lanarkshire
GCSE - undefined
Cardinal Newman High School
Scottish Qualifications Certificate - Computing & IT Level 6
Glasgow Clyde College
Higher National Diploma - Computer Networking
Glasgow Clyde College
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