Summary
Overview
Work history
Education
Skills
Certification
Additional Information
Custom
Languages
Timeline
AdministrativeAssistant

Mariane Sestari

Limerick,Ireland

Summary

I'm looking for work opportunities to practice my skills and also learn new ones. I have experience in customer service and used to work under pressure. I'm available immediately to start a new job and learn what is needed quickly.

Overview

11
11
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Customer assistant

Tesco Superstore
Limerick
11.2023 - 01.2024
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Managed customer complaints with prompt, mutually beneficial resolutions.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances.
  • Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.

Accommodation Assistant (public areas)

Clayton Hotel
Limerick, Ireland
08.2023 - 10.2023
  • Resolved guest queries in line with service standards and protocols
  • Communicated well with team across multiple locations
  • Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records
  • Worked quickly to complete cleaning within allotted timeframes.

Owner/Manager (online sales)

Four Seasons store (knitting clothes)
12.2020 - 07.2023
  • Studied social media platform trends and algorithms to increase brand exposure
  • Employed strategic digital marketing tactics to increase online sales
  • Resolved customer complaints and process issues with proactive problem-solving skills.

Administrative Manager

Grain farms (soy, corn and coffee)
Minass Gerais
01.2017 - 01.2021
  • Administered payroll process and resolved staff entitlement queries
  • Monitored agricultural market activity to identify opportunities to increase revenue
  • Controlled credit and confirmed debtors paid dues on time
  • Executed receivables, accounts payable and recorded information in company databases.

Coffee Attendant

Garden Point
Minas Gerais
08.2015 - 12.2016
  • Quality checked products to safeguard customer health and safety
  • Controlled stock and minimized expiration losses
  • Designed visually pleasing in-store and window displays to increase footfall
  • Maintained clean, organized cafe workspaces, enabling co-workers to readily locate required supplies
  • Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.

Administrative Assistant Intern

CASEMG (Companhia de Armazéns e Silos do estado de Minas Gerais)
Minas Gerais
07.2013 - 07.2015
  • Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis
  • Managed queries in person, by phone and via email with exceptional customer care
  • Processed invoices, monitored accounts receivables and tracked budget to support bookkeeping tasks
  • Gathered data to create Excel spreadsheets for budget and inventory management.

Education

Bachelor of Business Administration -

IMEPAC Araguari
BRAZIL
01.2013 - 01.2017

Master of Business Administration - Agribusiness

USP – University of São Paulo
BRAZIL
04.2017 - 12.2019

Skills

  • Active listening
  • Attention to detail
  • Collaboration
  • Customer service
  • Emotional Intelligence
  • Flexibility
  • Hardworking
  • Marketing
  • Multitasking
  • Problem solving
  • Teamwork
  • Payment processing

Certification

  • Barista certificate
  • COOP and cash handling
  • Manual handling

Additional Information

Available FULL TIME to work every day.

I´m not a student, I´ve Stamp 4 Visa and a valid PPS number.

Custom

I’m a hardworking person, responsible, organized, very attentive and a good listener. I’m looking for new work opportunities, I’m sure I have potential to contribute to the company’s growth and also learn and add to the team. I’ve experience in customer service, online sales and administrative tasks and if there is something that I don't know, I’m available to learn it quickly and easily. I just need an opportunity, because to have experience, I first need a chance. I’m flexible and available to work immediately.

Languages

Portuguese
Native
English
Upper intermediate

Timeline

Customer assistant

Tesco Superstore
11.2023 - 01.2024

Accommodation Assistant (public areas)

Clayton Hotel
08.2023 - 10.2023

Owner/Manager (online sales)

Four Seasons store (knitting clothes)
12.2020 - 07.2023

Master of Business Administration - Agribusiness

USP – University of São Paulo
04.2017 - 12.2019

Administrative Manager

Grain farms (soy, corn and coffee)
01.2017 - 01.2021

Coffee Attendant

Garden Point
08.2015 - 12.2016

Administrative Assistant Intern

CASEMG (Companhia de Armazéns e Silos do estado de Minas Gerais)
07.2013 - 07.2015

Bachelor of Business Administration -

IMEPAC Araguari
01.2013 - 01.2017

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