Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

MARIANA GARCIA

Bettystown,Ireland

Summary

Accomplished professional with expertise in international logistics and operations coordination, adept at utilising ERP and CRM tools to streamline administrative operations. Demonstrates strong skills in process optimisation, resourcefulness, and problem-solving, with a proven track record in data analysis and documentation preparation. Proficient in supplier sourcing and procurement, with a deep understanding of international trade regulations. Highly skilled in Microsoft Office, including advanced Excel capabilities, ensuring efficient communication and customer-focused service delivery. Committed to teamwork and continuous improvement, aiming to leverage skills for enhanced operational efficiency.

Overview

18
18
years of professional experience
3
3
years of post-secondary education
1
1
Certificate

Work history

Operations Coordinator

Honest Elevator Company
Dublin
07.2022 - 05.2025
  • Scheduled and planned frequent repair works including organising logistics and personnel.
  • Reviewed maintenance (PPM) and insurance reports; collaborated with engineers to identify repairs; prepared repair quotes for customers.
  • Managed procurement of spare parts, tools, and equipment for repairs and projects, ensuring 100% availability to meet deadlines and reduce downtime.
  • Managed high-profile client accounts, maintaining 100% retention rate over multiple years.
  • Assisted senior engineers in complex project management tasks.
  • Liaised with suppliers to negotiate competitive prices for spare parts, achieving cost savings of up to 15%.
  • Improved inventory, PPM, and repair processes, boosting efficiency by 30% and minimizing downtime.

B2B Customer Service Representative

Bulgari
Dublin, Ireland
07.2019 - 09.2019
  • Managed sales and purchase orders to customer and affiliates from conception to delivery.
  • Collaborated with Distribution Planning to ensure stock availability and delivery, while working with Credit Risk, F&A, and Sales teams to resolve credit limit issues efficiently.
  • Improved customer satisfaction scores by 20% through prompt resolution of complaints and inquiries.

Network Management Control Executive

Geodis
Dublin, Ireland
05.2017 - 05.2019
  • Coordinated import/export shipments for NMC customers and managed customer activities for e-commerce cross-trade shipments during transit.
  • Manage and track 200+ e-commerce cross-trade shipments monthly, maintaining customer satisfaction above 95%.
  • Management of KPIs and daily reports for both internal management team and customers.
  • Analysed cargo documents for accuracy, ensuring smooth operations.

International Logistics and Spare Parts Sales Coordinator

IMEM Lifts Ltd
Santander, Spain
01.2007 - 12.2016
  • Only member of staff for timely global delivery of lifts and spare parts for leading European manufacturer.
  • Liaised with Production & Sales, resolving client queries promptly in English, Spanish, French.
  • Prepared and submitted relevant documentation for Letters of credit and shipments such as EUR1, COO, BOL, AWB, Export Declarations, Invoices, Packing List, Packing Declarations, Shipping manifests, Customs clearance forms, Insurance.
  • Managed parts identification, prepared quotations, processed customer orders, and handled order confirmations and invoicing.
  • Monitored logistical expenses to control operating costs.
  • Collaborated with sales team to understand market demand and adjust transport costs accordingly.

Education

Ordinary Bachelor's - Business Administration in Organization and Systems

University Institute of Marketing "ISUM"
Caracas
09.2000 - 08.2003

Skills

  • Logistics & Export Coordination
  • Team work
  • ERP & CRM Tools
  • Administrative Operations
  • Process Optimization
  • Resourcefulness
  • Communication skills
  • Problem solving
  • Data analysis
  • Supplier sourcing and procurement
  • International trade regulations and documentation preparation
  • Microsoft Office proficiency
  • Customer focussed
  • Advanced Excel skills

Certification

  • Certified in Microsoft Excel Expert (MOS)
  • Bookkeeping (Level 5)
  • Project Management (Level 6)
  • Early Childhood Care & Education with Special Needs (Level 5)
  • ICDL Data Analytics
  • Completed training in Transport Logistics, Inverse Logistics, Letters of Credit, Incoterms, and Customer Management, Sage (Spain/UK)
  • Proficient in Microsoft Office
  • Clean European driving licence
  • Phyton & Power BI in progress

Timeline

Operations Coordinator

Honest Elevator Company
07.2022 - 05.2025

B2B Customer Service Representative

Bulgari
07.2019 - 09.2019

Network Management Control Executive

Geodis
05.2017 - 05.2019

International Logistics and Spare Parts Sales Coordinator

IMEM Lifts Ltd
01.2007 - 12.2016

Ordinary Bachelor's - Business Administration in Organization and Systems

University Institute of Marketing "ISUM"
09.2000 - 08.2003

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MARIANA GARCIA