Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mariana Diaz Trejo

Summary

Second year marketing student passionate about customer service with aptitude to elevate high end atmospheres.

Fluent in languages, eager to learn and thriving in past paced environments is what sets them apart.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Floor Staff Member

Hairy Lemon
09.2025 - Current
  • Assisted customers with food and beverage inquiries and provided exceptional service to enhance satisfaction.
  • Maintained cleanliness and organization of the store environment to ensure a comfortable environment.
  • Adapted quickly to changing priorities during peak hours, ensuring smooth operations and customer flow.

Host

Harcourt Hotel & Restaurant
04.2025 - 09.2025
  • Greeted and seated guests, ensuring a welcoming high end atmosphere.
  • Provided menu guidance, explaining specials to support informed dining choices.
  • Collaborated with kitchen and bar staff to coordinate food and drinks delivery and maintain service flow.

Supervisor / Assistant Barista

One Society / Hidden by One Society
02.2025 - 09.2025
  • Implemented process improvements to enhance workflow efficiency and reduce downtime.
  • Collaborated with management on strategic initiatives to enhance overall luxury operational performance.
  • Monitored inventory levels, facilitating timely reordering of supplies as needed.
  • Trained and mentored new staff on operational procedures and best practices.
  • Managed reservation system, optimizing table turnover and guest flow.

Health Care Assistant

All In Care / Home Instead
09.2023 - 02.2025
  • Assisted with daily living activities, ensuring patient comfort and safety.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Supported patients with mobility challenges, promoting independence and confidence.
  • Maintained cleanliness of patient areas to adhere to health and safety standards.

Receptionist

Fervent
02.2021 - 02.2023
  • Managed multi-line phone systems, directing calls efficiently to appropriate departments.
  • Greeted and assisted visitors, ensuring a welcoming environment and streamlined check-in process.
  • Maintained office supplies inventory, coordinating orders to prevent shortages and support daily operations.
  • Scheduled appointments and meetings, optimizing calendar usage for maximum efficiency of executives.

Sales and Marketing Assistant

NODESS-ODESS
01.2020 - 02.2021
  • Developed and implemented targeted marketing campaigns to enhance brand visibility and engagement.
  • Conducted market research to identify trends, customer needs, and competitive landscape insights.
  • Assisted in managing social media accounts, creating and optimizing content for audience growth and interaction.
  • Coordinated promotional events, ensuring alignment with sales objectives and operational efficiency.

Education

Bachelor of Arts - Marketing

Independent College
Dublin, Ireland
02-2027

Skills

  • Upselling
  • Languages
  • Adaptability in fast-paced setting
  • Strategic Task Delegation

Languages

Spanish
Native or Bilingual
English
Full Professional
German
Elementary
Portuguese
Elementary

Certification

C1 Cambridge English Certification (2019)

Barista Course, Dublin (2023)

Manual Handling Certification, Dublin (2025)

Timeline

Floor Staff Member

Hairy Lemon
09.2025 - Current

Host

Harcourt Hotel & Restaurant
04.2025 - 09.2025

Supervisor / Assistant Barista

One Society / Hidden by One Society
02.2025 - 09.2025

Health Care Assistant

All In Care / Home Instead
09.2023 - 02.2025

Receptionist

Fervent
02.2021 - 02.2023

Sales and Marketing Assistant

NODESS-ODESS
01.2020 - 02.2021

Bachelor of Arts - Marketing

Independent College

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Mariana Diaz Trejo