Marian Hayes

• Handled cash register operations efficiently, minimising queue lengths at checkouts.
• Assisted in stock replenishment to maintain store appearance.
• Provided coverage during peak times to manage customer flow effectively.
• Handled transactions, maintaining accurate till records.
• Ensured visual merchandising standards with regular display updates.
• Operated cash registers with accuracy and processed cash and card transactions.
• Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Built lasting relationships with clients through customer service interactions.
• Requested and checked customer IDs at checkout for age-restricted products.
• Totalled bills using maths skills and maintained accurate till count.
• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.

Delivered support to family during health challenges, ensuring well-being.
Achieved successful home renovation for daughter, providing her with a new living space.
Cultivated enriching family relationships by organising a holiday in Switzerland, creating lasting memories.

• Ensured smooth running of the kitchen by efficiently managing waste disposal tasks.
• Achieved high levels of organisation with sorting and storing deliveries.
• Completed deep cleaning tasks as instructed by supervising chef or manager.
• Operated dishwashing machinery to maintain cleanliness in the kitchen.
• Supported overall restaurant operations through effective teamwork with other staff members.
• Assisted in stock rotation tasks; maintained accurate inventory count.
• Kept a safe working environment by following all health and safety regulations.
• Followed established procedures for handling special cleaning solutions in order to protect self and others from harm.
• Unloaded deliveries, stored items properly for easy accessibility.
• Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
• Kept health and hygiene standards high, ensuring washed pots and cutlery were impeccably clean for service.
• Remained calm under pressure throughout busy shifts, preparing and serving accurate customer orders within target service windows.
• Assisted in preparation of meals to exact recipes.
• Trained junior staff on kitchen processes to meet food preparation standards.
• Managed food preparation, ensuring high quality of meals.
• Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
• Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
• Studied under qualified chefs to train in cuisines and requirements of different cooking stations.
• Ensured timely preparation and setup of stations before start of each shift.

• Created an inviting atmosphere through friendly interaction with customers.
• Developed rapport with regular patrons fostering a loyal customer base.
• Adapted quickly to different situations maintaining efficiency even under pressure.
• Welcomed guests with friendly conversation and fun atmosphere.
• Handled cash transactions securely minimising risk of theft or fraud.
• Completed end-of-day cleanup to reset bar for next day.
• Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
• Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
• Tapped and attached new kegs, avoiding disruptions in supply for patrons.
• Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
• Balanced multiple tasks simultaneously, resulting in efficient completion of all duties.
• Maintained respectful relationships with clients upholding professionalism at all times.
• Delivered exceptional service through flexible work hours accommodating clients' schedules.
• Tailored cleaning solutions to meet individual property needs for superior results.
• Upheld client privacy whilst providing professional cleaning services in personal spaces such as bedrooms and studies.
• Achieved customer satisfaction through meticulous tidying and organising activities.
• Responded promptly to last-minute requests ensuring client satisfaction.
• Communicated with clients to follow up on completed jobs and verify full satisfaction.
• Shopped for groceries and domestic supplies to meet family needs.
• Supervised family children for parents, assisting during dates, vacations and afterschool periods.

• Maintained confidential records, safeguarding sensitive corporate information.
• Prepared financial statements with high attention to detail; minimised accounting errors.
• Streamlined office procedures to increase efficiency.
• Performed data entry tasks; ensured accurate record keeping within the company database.
• Welcomed arriving visitors and directed to appropriate meeting rooms.
• Followed written and verbal procedures, completing tasks with accuracy and efficiency.
• Screened and directed incoming phone calls and distributed correspondence effectively.
• Organised and maintained filing system for easy staff access.
• Assisted in year-end procedures and audits, ensuring compliance with statutory requirements.
• Processed timesheets, ensuring timely remuneration for staff members.
• Issued P45s and other tax forms to facilitate smooth transitions for departing employees.
• Administered weekly payroll for 15 employees, using Sage Software.
• Documented employee attendance, leave and overtime and updated database.