Summary
Overview
Work History
Education
Skills
Singing, MTB, Chocolates, Travel
Timeline
Hi, I’m

MARIA JESUS SOUZA ALBANO

Receptionist
Dublin
MARIA JESUS SOUZA ALBANO

Summary

Hello! My name is María Jesús.

I am from Uruguay and I have Italian passport.

Innovative and creative personality, a good memory and an eye for details.

Also a good interpersonal relationships and great sensitivity to the needs of others.

Clean, responsible, sensitive, sociable and empathic person with the continuing need to learn new knowledge, concepts and skills.

Always looking for professional challenges using interpersonal skills, excellent time management and problem solving skills.

Overview

14
years of professional experience

Work History

World2Go
Dublin

Graphic Designer
08.2022 - Current

Job overview

  • Developed creative design for print materials, brochures, banners, and signs, created digital image files for use in digital and traditional printing methods.
  • Coordinated with external vendors and suppliers to verify quality and accuracy of printed materials.
  • Researched trends and projected industry changes to capitalize on emerging opportunities.
  • Edited and enhanced existing artwork and graphics.
  • Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
  • Cultivated mobile-friendly designs for variety of platforms.
  • Created original artwork for range of print, web and video projects.
  • Used interactive design elements to create more engaging user experience.

Spencer Hotel
Dublin

Food and Beverage Assistant
09.2022 - 02.2023

Job overview

  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Trained new staff members on company policies and procedures.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Processed payments and provided receipts to establish proof of transaction.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Stocked and rotated food items according to expiration dates
  • Maintained composure and work quality while under stress.
  • Monitored food temperature, discarding items not stored correctly.
  • Managed more than 100 guest per morning (7:00am to 0:00am).

ANTEL
Montevideo

Receptionist
08.2011 - 05.2019

Job overview


  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Resolved customer problems and complaints.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Organized, maintained and updated information in computer databases.
  • Welcomed customers with friendly greeting, answered general questions.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Restaurant“Del centro”- Florida

Waitress
12.2008 - 07.2009

Job overview

  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Education

UX Design Institute
Dublin

Professional Certificate in UI Design from UI Design

University Overview

Capacity Ireland
Online

Marketing Digital Diploma from Digital Marketing

University Overview

Atlas Language School
Dublin

General English from English

University Overview

Universidad De La Repulica Oriental Del Uruguay
Montevideo

Degree in Visual Communication Design from Visual Communication Design

University Overview

Skills

    Customer/Client relations

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Singing, MTB, Chocolates, Travel

Singing, MTB, Chocolates, Travel

In my free time I enjoy Singing, MTB in the Mountains and traveling to new places, discovering new cultures and interacting with new people. 

I am also a big fan of dark chocolates, I really enjoy finding new brands and stores, seeing the design of the packaging and living the experience that they can offer me.

Timeline

Food and Beverage Assistant
Spencer Hotel
09.2022 - 02.2023
Graphic Designer
World2Go
08.2022 - Current
Receptionist
ANTEL
08.2011 - 05.2019
Waitress
Restaurant“Del centro”- Florida
12.2008 - 07.2009
UX Design Institute
Professional Certificate in UI Design from UI Design
Capacity Ireland
Marketing Digital Diploma from Digital Marketing
Atlas Language School
General English from English
Universidad De La Repulica Oriental Del Uruguay
Degree in Visual Communication Design from Visual Communication Design

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