Maria Gabriela Gonzalez Lopez
DUBLIN,IRLAND
Summary
Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work history
Customer Service Specialist
Liberty Express International Courier
Vigo, Spain
10.2018 - 05.2023
- Offered prompt solutions to maintain customer satisfaction.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.
Purchasing Assistant
Augusta Spa Resort
Sanxenxo, Spain
04.2018 - 10.2018
- Updated matrixes with product cost changes to facilitate accurate budgeting.
- Analysed and reduced risk within supply chain to protect robust flow of inventory.
- Kept clear, up-to-date records of stock, components and materials.
- Assessed product availability against demand to achieve acquisition and delivery targets.
Receptionist
Augusta Spa Resort
Sanxenxo, Spain
04.2016 - 04.2018
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Reduced waiting times through effective time and resource management.
- Provided clerical support to company employees, including copying, faxing and file management.
- Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
- Answered and helped resolve enquiries from clients, vendors and general public.
Human Resources Intern
Excelsior Gama Supermercados
Caracas, Venezuela
10.2010 - 06.2014
- Trained new hires in HRIS system use and data management best practices.
- Ensured business continuity by updating and maintaining HR database with accurate employee data.
- Wrote + job descriptions to attract top quality talent.
- Coordinated induction training and onboarding procedures for seamless hiring operations.
- Attended new hire orientations and exit interviews to observe and learn processes.
Education
NFQ4 - RECEPTION IN ACCOMMODATIONS
MASTER D
VIGO 06.2014 - 05.2015
Higher National Diploma - INDUSTRIAL RELATIONS
UCAB UNIVERSITY CATOLIC ANDRES BELLO
VENEZUELA 10.2005 - 06.2010
Skills
- Office 365 usage
- Microsoft Office Suite
- Customer experience
- Data confidentiality
- Payment processing
- Excel proficiency
Languages
Spanish
Native
English
Intermediate
Timeline
Customer Service Specialist
Liberty Express International Courier
10.2018 - 05.2023
Purchasing Assistant
Augusta Spa Resort
04.2018 - 10.2018
Receptionist
Augusta Spa Resort
04.2016 - 04.2018
NFQ4 - RECEPTION IN ACCOMMODATIONS
MASTER D
06.2014 - 05.2015
Human Resources Intern
Excelsior Gama Supermercados
10.2010 - 06.2014
Higher National Diploma - INDUSTRIAL RELATIONS
UCAB UNIVERSITY CATOLIC ANDRES BELLO
10.2005 - 06.2010