Maria Emilia Paun
Portarlington,Ireland
Summary
Customer-focused professional with a strong background in retail operations and service. Skilled in cash handling and digital register management, ensuring seamless transaction processing. Committed to upholding hygiene and safety standards while effectively managing stock and inventory. Demonstrates adaptability and composure in high-pressure situations, enhancing customer retention through strategic selling and conflict resolution.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work history
Work Experience Student
McGreals Pharmacy
Portarlington
2025.06 - 2025.07
- Engaged in practical experience during summer placement at pharmacy, applying theoretical knowledge in real-world settings.
- Streamlined pharmacy workflow during peak periods to enhance service efficiency.
- Facilitated OTC product sales and addressed customer queries, providing accurate patient information.
- Observed safe dispensing, stock rotation, and medication storage.
- Strengthened accuracy, attention to detail, and communication skills.
- Learned medication counselling basics, confidentiality, and pharmacy ethics.
Shop Assistant & Barista
Solas Eco Garden Café
2025.04 - Current
- Deliver high-quality customer service in busy hospitality for positive dining experiences.
- Prepare hot drinks with consistent speed as a trained barista.
- Take orders and coordinate with the kitchen for accurate, timely service.
- Serve food on the floor, supporting customers and keeping professional standards.
- Operate tills and POS systems, handling cash and card payments confidently.
- Demonstrated responsibility and reliability during busy shifts, ensuring high service standards through attention to detail.
- Maintained hygiene and safety standards across shifts, contributing to a safe and healthy environment for customers and staff.
- Maintained clean, appealing shop environment for a comfortable shopping experience.
- Welcomed customers with a warm smile to create a friendly atmosphere.
TAKEAWAY ASSISTANT Apache Pizza
Takeaway Assistant
Portarlington, Ireland
2024.03 - 2025.01
- Delivered quick and friendly service to enhance customer experience in a high-volume takeaway environment.
- Took customer orders in person and by phone accurately.
- Took phone orders, prepared takeaways, and managed the cash register.
- Coordinated with chefs to optimise meal preparation and reduce wait times.
- Managed multiple tasks during busy takeaway periods to ensure seamless service delivery.
- Communicated with kitchen staff to ensure timely order fulfilment and enhance customer satisfaction.
- Prepared and packaged food to company standards for quality presentation.
- Inspected ingredients and meals for quality assurance carefully to maintain quality standards.
- Operated cash registers and card payments with accuracy.
- Supported inventory management processes to ensure adequate stock levels to keep customer service running smoothly.
- Upheld cleanliness of work areas to comply with health standards of work areas, equipment, and front of house.
- Stayed calm and organised, prioritising tasks efficiently during rush periods.
Spar Sales and Administration
Sales and Administration
Monasterevin, Co Kildare
2023.02 - 2023.08
- Provided friendly, efficient customer service in a fast-paced retail environment.
- Assisted customers with product queries and resolved issues promptly.
- Operated tills accurately, handling cash and card transactions with care.
- Replenished stock, checked deliveries, and kept shelves organised and fully stocked.
- Delivered day-to-day duties accurately by following store procedures and checks.
- Acquired new skills rapidly and utilised them to streamline daily operations.
- Completed tasks within tight deadlines while maintaining consistent quality standards.
- Demonstrated friendliness and respect by proactively assisting colleagues with store support.
- Maintained cleanliness and hygiene to meet store policy requirements.
- Supported administration through record keeping and general store organisation.
- Worked with team to optimise store operations and improve overall performance.
Takeaway Assistant
Rustic Restaurant
Naas
2022.03 - 2022.09
- Managed phone orders, prepared takeaways, and operated cash register simultaneously, demonstrating strong multitasking under pressure.
- Prepared, packaged, and delivered food portions for customers daily, ensuring quality and readiness.
- Processed cash and card payments during busy service periods promptly.
- Enhanced customer satisfaction by ensuring timely and accurate order processing.
- Resolved customer complaints promptly, ensuring customer satisfaction and retention.
- Maintained clean front-of-house areas, utensils, and kitchen equipment each shift.
- Maintained cleanliness for improved hygiene standards in food preparation areas.
Education
BSc - General Nursing
Trinity College Dublin
Dublin Ireland 2023.01 -
Leaving Certificate -
St. Paul’s Secondary School
Monasterevin, Co Kildare 2020.01 - 2023.01
Skills
- Person-Centred Care
- Active listening
- Customer Service Expertise
- Teamwork & Professionalism
- Time management
- Infection control
- Calm under pressure
- Proactive attitude
- Cash handling
- Positivity and enthusiasm
- Digital cash registers
- Basic mathematics
- Effective multitasking
- Flexible
- Product knowledge
- Client relations
- Cash management
- Refund and exchange processing
- Stock management
- Attention to Detail
- Sales expertise
- Conflict Resolution
- Order management
- Inventory management
- Merchandise control
- Risk Management
- Retention strategies
- Returns processing
Languages
Romanian: Native
Beginner
English: Fluent
Beginner
Russian: Fluent
Beginner
Clinical & Healthcare Experience
- First Year – St James’s Hospital
- Margaret Kehoe Ward (4 weeks) – foundational nursing care, hygiene, vital signs.
- Private 3 Ward (6 weeks) – mobility support, communication, patient monitoring.
- Second Year – Multiple Specialties
- St Mary’s Day Hospital, Phoenix Park – frailty assessment, cognitive screening.
- Community Nursing, Rathfarnham – wound care, chronic illness support, home care.
- CHI Crumlin – family-centred paediatric care.
- A&E; Department – triage support, observations, rapid patient assessment.
- Neurology Department – stroke care, neuro obs, MDT teamwork.
- Inclusion Health – trauma-informed care for vulnerable groups.
- John Houston Ward – medical-surgical care and discharge planning.
- ICU Exposure – infection control, safety, patient stability monitoring.
- Patrick Kavanagh Ward (MISA) – gerontology, dementia-friendly care.
- Third Year – Advanced Practice Experience
- OPD Department – wound care, pre-assessment, patient education.
- Bloomfield Mental Health Hospital – therapeutic communication, de-escalation, MH nursing.
- Infection Prevention & Control – audits, surveillance, PPE compliance.
- Endoscopy Department – pre/post-procedure care, recovery support, reassurance.
- Consistently applied person-centred care, empathy, communication, and safety across all clinical settings.
Timeline
Work Experience Student
McGreals Pharmacy
2025.06 - 2025.07
Shop Assistant & Barista
Solas Eco Garden Café
2025.04 - Current
TAKEAWAY ASSISTANT Apache Pizza
Takeaway Assistant
2024.03 - 2025.01
Spar Sales and Administration
Sales and Administration
2023.02 - 2023.08
BSc - General Nursing
Trinity College Dublin
2023.01 -
Takeaway Assistant
Rustic Restaurant
2022.03 - 2022.09
Leaving Certificate -
St. Paul’s Secondary School
2020.01 - 2023.01