Maria Elena Ruiz Fernandez

• Track and trace shipments for Airbus and Airbus FHS daily to identify issues or delays.
• Extract information from the track and trace application and transfer it to an Excel report, which is sent daily at 11 AM and 2 PM.
• Answer customer queries by email or phone in a timely manner, keeping the customer up to date with updated information.
• Open traces with local teams globally around the world in order to solve issues.
• Assist in the request and provide customs paperwork, such as commercial invoices, export declarations, customs declarations, dangerous goods forms, etc.
• Assist in bookings and reschedule pick-ups.
• Support colleagues with other customers when required, especially in peak seasons such as Christmas or Black Friday, when some customers get particularly busy.
• Ensured compliance with company policies and procedures when interacting with customers.
• Managed complex customer accounts requiring special attention or escalation.

• Overseeing all aspects of the following departments: laminate flooring, stoves, and fireplaces.
• Providing detailed product information to customers, ensuring they choose the correct type of product to suit their specific needs.
• Generating product purchase orders from numerous suppliers to fill sales orders.
• Regularly updating and adding new products to our store webpage.
• Responsible for accurate stock checking.
• Solving any issues that may arise in my department.
• Tallying store independently finances at the close of business, communicating information related to invoices and purchases to our accounts department.

Cared for two children aged 6 and 8, from 8 a.m. to 6 p.m. Main duties involved:

• Driving them to and from school, and helping with their homework.
• Maintaining the household, preparing, and serving daily meals.
• Coordinating various activities, resolving any issues, and assisting kids in the development of fundamental learning skills.
• Any other duties, as required by parents.

• Performed a variety of admin tasks, including billing, sales, and accounting.
• Scheduled and managed orders and shipments.
• Logged and filed incoming documents and client information.

Contracted to assist with administrative and customer service-related positions for a diverse range of organizations in Málaga, Spain.

• Financial Administration: Imputation and tax management, ANIDA (Inmobiliaria Banco BBVA). ▪ National and international transfers (BBVA Bank). Managing receipts.
• Customer Service Agent: Resolution of doubts. Solving problems and incidents.