Maria Andreea Pojar

• Processed a wide range of financial and government-related transactions, including pensions, child benefit, social welfare payments, bill payments, savings products, and lodgements.
• Handled cash and electronic transactions accurately, ensuring compliance with An Post procedures and security requirements.
• Assisted customers with queries relating to payments, accounts, and documentation in a professional and confidential manner.
• Maintained accurate records and balanced cash at the end of shifts.
• Developed strong customer service, accuracy, and risk awareness skills in a high-trust financial environment.

• Delivered high-quality customer service in a fast-paced retail environment, assisting with sales, returns, and customer queries.
• Operated cash registers to process cash, card, and cheque transactions accurately and efficiently.
• Regularly worked in the cash office, where I:

-Counted cash from tills and reconciled totals against system reports.

-Investigated discrepancies and prepared accurate daily cash summaries.

-Prepared and allocated cash floats for tills for the following trading day.

• Assisted with opening and closing procedures, including securing cash, lottery machines, and scratchcards in line with store controls.
• Prepared the shop for daily operations, including cleaning, setting up displays, newspapers, and customer facilities.
• Maintained organised product displays and ensured the sales floor was presented to a high standard.
• Fostered positive relationships with customers, resolving complaints professionally and contributing to customer loyalty.
• Supported loss prevention through careful handling of stock and awareness of customer behaviour.
• Demonstrated flexibility and reliability by covering additional shifts when required.

• Completed a 6-month cooperative education placement within a regulated financial services and corporate trustee environment.
• Supported trustee governance and pension scheme administration, including trust deeds, registers, and document management.
• Conducted Anti-Money Laundering (AML) checks, gathering and verifying company and director information in line with compliance requirements.
• Assisted with the preparation and processing of Trustee Annual Reports, ensuring accuracy and adherence to regulatory deadlines.
• Contributed to Master Trust transition projects, updating internal databases, tracking scheme progress, and liaising with Registered Administrators.
• Managed client communications, including inbox monitoring, post handling, and telephone queries.
• Demonstrated strong attention to detail, organisational skills, and confidentiality when handling sensitive financial and client data.