Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Maria Zito

Maria Zito

Dublin

Summary

Highly motivated assistant, with experience in delivering service excellence. Skilled in conflict resolution and problem-solving, resulting in customer satisfaction. Proven ability to multitask in fast-paced environments while maintaining accuracy and attention to detail.

Overview

4
4
years of professional experience

Work History

Assistant Front Office Manager

The Leinster
Dublin
06.2024 - Current
  • Promoted from Receptionist to Assistant Front Office Manager within a year.
  • Managed high-end reservations, including VIP requests, with attention to detail.
  • Coordinated guest requests efficiently, collaborating with multiple departments.
  • Maintained professionalism and discretion, contributing to an exceptional guest experience.
  • Resolved guest complaints and inquiries with professionalism and empathy.

Waitress

The Devlin
Dublin
06.2023 - 03.2024
  • Adapted quickly to fast-paced environments.
  • Strengthened interpersonal and communication skills.
  • Enhanced customer satisfaction through detail-oriented service.
  • Processed payments and handled cash transactions efficiently.

Sales Assistant

Greenwind
Montevideo
05.2022 - 01.2023
  • Managed e-invoicing via management and accounting software.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.

Finance Intern

Otis Lifts
Montevideo
07.2021 - 12.2021
  • Conducted a thorough review and analysis of client financial statements.
  • Performed regular account reconciliations to ensure accuracy.
  • Efficiently processed and issued credit notes and receipts.
  • Managed and recorded bank deposits.

Education

Bachelor of Science - Business Management

Universidad De Montevideo
Montevideo, Uruguay
01.2022

Skills

  • Guest relations
  • Team collaboration
  • Effective communication
  • Attention to detail
  • Adaptability
  • Opera Cloud
  • Microsoft Office
  • SAP

Languages

Spanish
First Language
English
Proficient (C2)
C2
Italian
Intermediate (B1)
B1

References

References available upon request.

Timeline

Assistant Front Office Manager

The Leinster
06.2024 - Current

Waitress

The Devlin
06.2023 - 03.2024

Sales Assistant

Greenwind
05.2022 - 01.2023

Finance Intern

Otis Lifts
07.2021 - 12.2021

Bachelor of Science - Business Management

Universidad De Montevideo

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Maria Zito