Summary
Overview
Work history
Education
Skills
References
Timeline
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Maria Westwood

Leixlip ,Co Kildare

Summary

Dedicated professional with a strong foundation in customer service, staff training, and team collaboration. Demonstrates expertise in quality assurance and ethical leadership, fostering an environment of continuous improvement and staff mentoring. Committed to providing high quality of Education and Care to all children.

Overview

6
6
years of professional experience

Work history

Branch manager

Phoenix Childcare
Dublin, Leinster
10.2023 - Current
  • Provided excellent customer service, securing client loyalty.
  • Coordinated with other branches for seamless service delivery.
  • Implemented new training programmes for improved staff performance.
  • Developed and implemented strategies for increased customer satisfaction.
  • Ensured branch met all regulatory requirements for safe operation.
  • Liaised with clients, resulting in strong relationships and repeat business.
  • Reviewed and analysed sales data to identify growth opportunities.
  • Led team meetings to foster communication and collaboration.
  • Managed daily operations to ensure smooth running of the branch.
  • Worked closely on the floor with staff and children to promote high quality of care.
  • Managed the branch early years hive to ensure NCS requirements and AIM applications were met.

Deputy manager

Terraglen
Dublin, Leinster
04.2023 - 09.2023
  • Assisted in budget management to control costs effectively.
  • Boosted team morale through effective communication and feedback systems.
  • Addressed customer complaints promptly, improving customer satisfaction levels.
  • Developed personalised care plans for each client.
  • Worked closely as part of a multidisciplinary team like social workers.
  • Conducted performance evaluations, enhancing individual employee development.
  • Collaborated with the manager to achieve organisational goals.
  • Conducted audits and risk assessments to achieve regulatory compliance.

Supervisor

Cocoon Childcare
Kildare, Co Kildare
01.2020 - 04.2023
  • Coordinated with other supervisors to maintain consistency across shifts.
  • Facilitated monthly training sessions for enhanced staff performance.
  • Conducted performance appraisals with employees for career development discussions.
  • Identified potential risks and mitigated them through proactive measures.
  • Managed daily operations to increase productivity.
  • Ensured smooth operations with regular maintenance checks.
  • Provided constructive feedback to staff for improved performance levels.
  • Delegated tasks appropriately, achieved balanced workload among team members.
  • Implemented company policies effectively, maintained high standards of service delivery.
  • Led team meetings, ensured clear communication amongst all members.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Worked closely with management to manage staff levels and allocate resources for production plans.

Education

Higher Diploma in Arts - Early Childhood Education and Care

SETU

Bachelor of Arts - Applied Social Studies in Social Care

TUD

Skills

  • Customer service
  • Staff training
  • Team collaboration
  • Quality assurance
  • Ethical leadership
  • Staff mentoring

References

References available upon request.

Timeline

Branch manager

Phoenix Childcare
10.2023 - Current

Deputy manager

Terraglen
04.2023 - 09.2023

Supervisor

Cocoon Childcare
01.2020 - 04.2023

Higher Diploma in Arts - Early Childhood Education and Care

SETU

Bachelor of Arts - Applied Social Studies in Social Care

TUD

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Maria Westwood